Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy Emsley

Surfside Beach

Summary

Experienced with front desk coordination, ensuring smooth daily operations and client satisfaction. Utilizes effective communication and problem-solving skills to maintain welcoming environment. Knowledge of administrative procedures and customer service excellence.

Overview

26
26
years of professional experience

Work History

Front Desk Coordinator

Waccamaw Dermatology
08.2024 - 06.2025
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
  • Scheduled appointments in computer system.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Collaborated with team members to address guest needs and ensure seamless operations.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
  • Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
  • Used ModMed to maintain and update records of internal data.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
  • Developed strong relationships with clientele, fostering loyalty and repeat business.
  • Transcribed phone messages for entire office and relayed messages.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Verified patient demographic information, copied documentation and directed to provided information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected fees, and payments.

House Cleaner

Private Person
05.2022 - 08.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Associate

Dunkin' Donuts Franchising
04.2022 - 05.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Online Sales Shopper

Home Depot
09.2022 - 03.2024
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
  • Conducted price checks for customers, establishing trust and enhancing their overall experience.
  • Verified each item matched order sheet's description.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
  • Tracked substitutions and informed customers of changes.
  • Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Retrieved customer's order after payment, and assisted with transport to vehicle.
  • Observed store's safety regulations while engaged in product fulfillment activities.
  • Provided exceptional customer service through active listening, empathy, and timely problem resolution.
  • Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
  • Scanned each item's barcode before item's removal from shelf.
  • Reported order discrepancies to team leader or other manager.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
  • Processed transactions accurately and efficiently using point-of-sale systems, minimizing wait times for customers.
  • Totaled completed order, and provided required documentation for order payment.
  • Maintained up-to-date knowledge of current promotions and special offers to maximize sales opportunities.
  • Developed strong rapport with regular customers, creating a welcoming atmosphere that encouraged loyalty and repeat business.

Ran and Cooked for a Food Truck

Roco's Taco's
03.2022 - 10.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Food Service Manager/Crew Trainer

Wawa
10.1999 - 03.2015
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
  • Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
  • Oversaw training of more than 20 team members.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
  • Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
  • Continually sought opportunities for professional development, participating in industry conferences and workshops to stay current with best practices in food service management.
  • Developed strong relationships with vendors, negotiating favorable pricing on ingredients and supplies.
  • Fostered culture of excellence and accountability by conducting regular performance reviews and providing constructive feedback.
  • Improved team morale and reduced turnover by developing comprehensive training program for new hires.
  • Fostered positive team environment, resolving conflicts promptly and encouraging open communication.

Education

Perkiomen Valley Highschool
Collegeville, PA

Skills

  • Administrative skills
  • Administrative support
  • POS systems
  • End-of-day reporting
  • Problem-solving skills
  • Visitor check-in skills
  • Phone call direction
  • Multi-line phone systems
  • Listening skills
  • General housekeeping
  • Maintaining cleanliness
  • Electronic recordkeeping
  • Business correspondence
  • Record preparation
  • Effective planning

Timeline

Front Desk Coordinator

Waccamaw Dermatology
08.2024 - 06.2025

Online Sales Shopper

Home Depot
09.2022 - 03.2024

House Cleaner

Private Person
05.2022 - 08.2024

Associate

Dunkin' Donuts Franchising
04.2022 - 05.2024

Ran and Cooked for a Food Truck

Roco's Taco's
03.2022 - 10.2023

Food Service Manager/Crew Trainer

Wawa
10.1999 - 03.2015

Perkiomen Valley Highschool

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Kristy Emsley