Kristy Emsley
Surfside Beach
Summary
Experienced with front desk coordination, ensuring smooth daily operations and client satisfaction. Utilizes effective communication and problem-solving skills to maintain welcoming environment. Knowledge of administrative procedures and customer service excellence.
Overview
26
26
years of professional experience
Work History
Front Desk Coordinator
Waccamaw Dermatology
Myrtle Beach, SC
08.2024 - 06.2025
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Used ModMed to maintain and update records of internal data.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Transcribed phone messages for entire office and relayed messages.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Verified patient demographic information, copied documentation and directed to provided information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected fees, and payments.
House Cleaner
Private Person
Pawleys Island, SC
05.2022 - 08.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Associate
Dunkin' Donuts Franchising
Murrells Inlet, SC
04.2022 - 05.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Online Sales Shopper
Home Depot
Murrells Inlet, SC
09.2022 - 03.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Conducted price checks for customers, establishing trust and enhancing their overall experience.
- Verified each item matched order sheet's description.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Tracked substitutions and informed customers of changes.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Retrieved customer's order after payment, and assisted with transport to vehicle.
- Observed store's safety regulations while engaged in product fulfillment activities.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
- Scanned each item's barcode before item's removal from shelf.
- Reported order discrepancies to team leader or other manager.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
- Processed transactions accurately and efficiently using point-of-sale systems, minimizing wait times for customers.
- Totaled completed order, and provided required documentation for order payment.
- Maintained up-to-date knowledge of current promotions and special offers to maximize sales opportunities.
- Developed strong rapport with regular customers, creating a welcoming atmosphere that encouraged loyalty and repeat business.
Ran and Cooked for a Food Truck
Roco's Taco's
Myrtle Beach, SC
03.2022 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Food Service Manager/Crew Trainer
Wawa
Skippack, PA/ Orlando, FL
10.1999 - 03.2015
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Oversaw training of more than 20 team members.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Continually sought opportunities for professional development, participating in industry conferences and workshops to stay current with best practices in food service management.
- Developed strong relationships with vendors, negotiating favorable pricing on ingredients and supplies.
- Fostered culture of excellence and accountability by conducting regular performance reviews and providing constructive feedback.
- Improved team morale and reduced turnover by developing comprehensive training program for new hires.
- Fostered positive team environment, resolving conflicts promptly and encouraging open communication.
Education
Perkiomen Valley Highschool
Collegeville, PASkills
- Administrative skills
- Administrative support
- POS systems
- End-of-day reporting
- Problem-solving skills
- Visitor check-in skills
- Phone call direction
- Multi-line phone systems
- Listening skills
- General housekeeping
- Maintaining cleanliness
- Electronic recordkeeping
- Business correspondence
- Record preparation
- Effective planning
Timeline
Front Desk Coordinator
Waccamaw Dermatology
08.2024 - 06.2025
Online Sales Shopper
Home Depot
09.2022 - 03.2024
House Cleaner
Private Person
05.2022 - 08.2024
Associate
Dunkin' Donuts Franchising
04.2022 - 05.2024
Ran and Cooked for a Food Truck
Roco's Taco's
03.2022 - 10.2023
Food Service Manager/Crew Trainer
Wawa
10.1999 - 03.2015
Perkiomen Valley Highschool