Kristy Hawkins
Seneca
Summary
Results-driven Client Success Manager with expertise in client onboarding, account management, and contract negotiation. Proven track record of enhancing client satisfaction and retention through data analysis and personalized service implementation. Results-driven Client Success Manager with expertise in onboarding, customer relationship management, and contract negotiation. Proven ability to enhance client satisfaction and retention through strategic data analysis and tailored education initiatives.
Overview
7
7
years of professional experience
Work History
Client Success Manager
TheKey
Clemson
12.2025 - Current
- Facilitated onboarding of new clients, ensuring smooth transition and integration.
- Monitored client engagement and satisfaction through regular follow-ups, enhancing retention.
- Negotiated contract renewals while managing customer expectations for satisfaction.
- Assessed client data from reports to identify potential renewal risks.
- Analyzed customer accounts to identify and recommend actionable improvement opportunities.
- Executed implementation of long-term care and financial services for clients.
- Educated clients on available services to enhance organizational experience.
- Built lasting partnerships through participation in diverse networking events.
Community Relations Director
The Oaks Assisted Living
Seneca
09.2024 - 12.2025
- Developed community outreach programs, increasing resident engagement through tailored initiatives.
- Managed social media accounts, connecting target audiences with relevant content to foster community relations.
- Oversaw special promotional events, enhancing media coverage and generating additional revenue.
- Created promotional materials to effectively showcase community events and services.
- Participated in town hall meetings and conferences to support outreach initiatives.
- Assisted with contracts and all marketing efforts to drive program success.
- Monitored promotional expenses to ensure budget adherence. related to promotions, assisting in outreach project budgeting.
Caregiver Manager
TheKey
Clemson
09.2022 - 09.2024
- Developed and delivered training for caregivers on best practices and company policies, enhancing service delivery.
- Scheduled caregivers based on skills and client needs, ensuring optimal care and satisfaction.
- Implemented comprehensive orientation for all new caregivers.
- Documented client progress and communicated changes to the care team promptly.
- Completed corrective actions to enhance service quality.
- Ensured compliance with all office regulations and procedures.
- Streamlined payroll processes to ensure timely compensation for caregivers, supporting staff morale and retention.
Business Office Manager
Belvedere Commons Of Seneca
Seneca
05.2019 - 08.2022
- Oversaw billing and financial reporting, ensuring budgetary compliance and accuracy.
- Monitored accounts receivable and addressed delinquencies, ensuring timely resolution of account irregularities.
- Processed invoices, purchase orders, and related paperwork for business operations.
- Maintained employee records, including payroll, vacation time, and benefits information.
- Implemented office procedures that improved interdepartmental communication and workflow.
- Collaborated with management to devise strategies for operational improvements.
- Trained new employees on administrative protocols and company policies.
- Provided customer service support to clients, resolving inquiries efficiently and enhancing client satisfaction.
Education
Nursing
Tri County
Pendleton, SCHigh School Diploma -
Seneca High
Seneca, SC06-2003
Skills
- Client onboarding
- Client account management
- Customer relationship management
- Client retention strategies
- Contract negotiation
- Customer data analysis
- Customer education
Accomplishments
- Top Performer Award for The Oaks Assisted Living
Timeline
Client Success Manager
TheKey
12.2025 - Current
Community Relations Director
The Oaks Assisted Living
09.2024 - 12.2025
Caregiver Manager
TheKey
09.2022 - 09.2024
Business Office Manager
Belvedere Commons Of Seneca
05.2019 - 08.2022
Nursing
Tri County
High School Diploma -
Seneca High