Kristy Simpson
Chapin
Summary
Experienced Registered Nurse with 13+ years of experience in autonomous roles, utilizing assessment and critical thinking to ensure positive outcomes for patients.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Healthcare professional prepared to deliver quality care in diverse educational environments. Known for effective student health management and maintaining safe, supportive atmosphere. Team-oriented and results-driven, adaptable to changing needs and priorities. Strong skills in health assessment and emergency care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Director
CenterWell Home Health
06.2022 - Current
- Led a team of professionals to deliver exceptional customer service, resulting in increased client satisfaction scores.
- Supported department of 60 mployees by answering questions and providing one-on-one mentoring.
- Streamlined workflows through the implementation of innovative technology solutions, improving overall operational efficiency.
- Monitored processes and procedures, verifying department compliance with CMS regulations.
- Implemented comprehensive employee training programs to improve staff skills, productivity, and retention rates.
- Coordinated with corporate leadership to align branch goals with company objectives, ensuring a unified business strategy across all locations.
- Developed internal talent by identifying high-potential employees for leadership roles within the organization''s succession plan.
- Conducted regular performance evaluations for staff members, providing constructive feedback and facilitating professional development opportunities.
- Managed branch budget effectively, ensuring optimal resource allocation and cost control measures were in place.
Clinical Manager of Operations
CenterWell Home Health
09.2021 - 05.2022
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Oversaw overall operation of nursing services and patient care.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Handled job duties for staff members which were unavailable or out of office.
Account Manager
Wellsense, INC
04.2021 - 09.2021
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
Clinical Manager of Operations
CenterWell Home Health
08.2020 - 03.2021
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
Interim RN Clinical Manager
Palomar Health, Home Health
06.2019 - 06.2020
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
RN Case Manager Home Health
Palomar Health, Home Health
05.2015 - 06.2020
Step-Down/Telemetry
Los Angeles County Hospitals
10.2014 - 03.2015
RN Oncology/Hematology
Los Angeles County Hospitals
11.2011 - 10.2014
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
Education
Bachelor of Science - Nursing
Mount Saint Mary’s University
Los Angeles, CA01.2010
Bachelor of Science - Business Management, Human and Child Development
Arizona State University
Tempe, AZ01.2005
Skills
- Team Leadership
- Patient Care Coordination
- Productivity Analysis
- Documentation Management
- Collaboration
- Educational Training
- Skills Assessment
- Clinical Observation
- Audit Compliance
- Process Improvement
- Orientation Program Development
- Quality Assurance
- Case Management
- Scheduling
- Prior Authorization
- Care Plan Development
- Committee Participation
- Staff development
- Team supervision and oversight
- Excellent work ethic
- Customer service
- Team player
- Strong team-builder
- Excellent time management skills
- Decision-making
- Relationship building and management
- Training and development
- Regulatory compliance
- Staff recruitment
- Multi-tasking
Certification
- Nurse of the Year, 2019, Palomar Home Health
- Registered Nurse, South Carolina
- Basic Life Support
Timeline
Branch Director
CenterWell Home Health
06.2022 - Current
Clinical Manager of Operations
CenterWell Home Health
09.2021 - 05.2022
Account Manager
Wellsense, INC
04.2021 - 09.2021
Clinical Manager of Operations
CenterWell Home Health
08.2020 - 03.2021
Interim RN Clinical Manager
Palomar Health, Home Health
06.2019 - 06.2020
RN Case Manager Home Health
Palomar Health, Home Health
05.2015 - 06.2020
Step-Down/Telemetry
Los Angeles County Hospitals
10.2014 - 03.2015
RN Oncology/Hematology
Los Angeles County Hospitals
11.2011 - 10.2014
Bachelor of Science - Business Management, Human and Child Development
Arizona State University
Bachelor of Science - Nursing
Mount Saint Mary’s University
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