Krystal Gantt
Charleston
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at T-Mobile. Excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty and repeat business. Skilled in active listening and data entry, adept at turning escalated calls into satisfactory resolutions. Demonstrates critical thinking and a commitment to excellence, significantly improving customer satisfaction.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
T-Mobile
01.2013 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CNC Machine Operator
Bellwright Industries
10.2009 - 10.2012
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
Manufacturing Associate
Mahle Behr
02.2006 - 05.2009
- Made sure that products were produced on time and are of good quality.
- Organized work to meet demanding production goals.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
- Exceeded daily production targets with consistent attention to detail and commitment to meeting deadlines.
- Participated in regular team meetings to discuss progress, address challenges, and align on strategies for achieving production goals.
Education
Diploma -
Cornerstone Christian Correspondent School
Townsend, GA07.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
T-Mobile
01.2013 - Current
CNC Machine Operator
Bellwright Industries
10.2009 - 10.2012
Manufacturing Associate
Mahle Behr
02.2006 - 05.2009
Diploma -
Cornerstone Christian Correspondent School
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