Krystal Williams
North Charleston
Summary
Dedicated professional with a strong background in customer service and relationship building. Skilled in problem resolution, active listening, and data entry. Ready to enhance client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Personal Care Aide
Holy City Homecare
North Charleston, SC
07.2025 - Current
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Assisted clients with daily living activities, enhancing comfort and well-being.
- Developed trusting relationships with clients, fostering a supportive environment.
- Prepared nutritious meals tailored to individual dietary needs and preferences.
- Administered medications as prescribed, ensuring adherence to treatment plans.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Personal Care Aide
Allied Medical Staffing
Summerville, SC
04.2018 - 07.2025
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Maintained clean and safe living environments for clients through regular housekeeping tasks.
- Provided companionship, encouraging social interaction and mental engagement.
- Collaborated with family members and healthcare teams to address client needs effectively.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Pharmacy Technician
Avita Pharmacy
Charleston, SC
09.2024 - 11.2024
- Dispensed medications accurately, ensuring compliance with pharmacy regulations and safety protocols.
- Assisted pharmacists in preparing and labeling prescriptions for optimal patient care.
- Managed inventory levels, conducting regular stock checks to minimize shortages and waste.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work areas to support efficient pharmacy operations.
- Collaborated with healthcare professionals to optimize medication therapy management for patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Processed insurance claims quickly, facilitating smooth reimbursement for patients' medications.
Shift Lead
Walgreens Boots Alliance
North Charleston, SC
06.2023 - 08.2024
- Trained and mentored new team members on customer service protocols and operational procedures.
- Supervised daily operations, ensuring compliance with company standards and policies.
- Optimized workflow processes, enhancing efficiency in product stocking and customer transactions.
- Managed inventory levels, conducting regular stock assessments to minimize shortages and overages.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction levels within the store environment.
- Ensured cleanliness and organization of the store, adhering to health and safety regulations consistently.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Education
High School Diploma -
Fort Dorchester High School
North Charleston, SC05-2004
Skills
- Medication administration
- Patient record management
- Documentation management
- Customer service
- Client relations
- Follow-up skills
- Problem resolution
- Critical thinking
- Active listening
- Relationship building
Timeline
Personal Care Aide
Holy City Homecare
07.2025 - Current
Pharmacy Technician
Avita Pharmacy
09.2024 - 11.2024
Shift Lead
Walgreens Boots Alliance
06.2023 - 08.2024
Personal Care Aide
Allied Medical Staffing
04.2018 - 07.2025
High School Diploma -
Fort Dorchester High School