Kwanza K Watson
Lancaster
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Tenant Account Analyst (Kimco Realty)
Robert Half (Remote)
12.2023 - Current
- Interacted professionally with clear, intentional communication, and set appropriate expectations on timeline of deliverables.
- Developed and maintained successful business partnerships to address and proactively manage service issues.
- Managed multiple accounts simultaneously while adhering to strict deadlines and maintaining attention to detail.
- Supported departmental goals by contributing to the development of strategic initiatives and action plans.
- Maintained accurate records of all financial transactions, ensuring compliance with relevant regulations and company policies.
- Developed strong relationships with clients through excellent customer service skills and consistent follow-up on inquiries or concerns.
- Enhanced team productivity with efficient communication, delegation, and prioritization of tasks.
- Supported Account Manager with incoming inquiries from existing clients.
Program Manager (Rentokil)
Robert Half (Remote)
07.2021 - Current
- Answers customer/client requests or inquiries concerning services, products and concerns that may arise
- Updates all client information in the corporate database and maintains the accuracy and integrity of the data
- Communicates new site information to branches
- Process and communicate any and all customer account changes to include but not limited to cancellations, frequency changes, downgrades, service skips, etc
- Notifies partners, account managers, and sales teams of account changes and client concerns
Loss Prevention
Ross Distribution Center
10.2019 - 03.2020
- Provided security for distribution center
- Assisted in preventing theft from employees
- Watched surveillance cameras
- Logged Trucks in and out
Security Officer
Imperial Guard and Detective Service
08.2016 - 02.2018
- Secured the premises and personnel by patrolling the property
- Monitored surveillance equipment
Assistant Manager
Pizza Hut
03.2006 - 03.2017
- Provided customer service for an average of60 calls per day, answering customer inquiries, solving problems, and providing new product information
- Responsible for handling large sums of money
- Dispatching drivers, preparing food, and managing a host of employees
Education
Business Management
Benedict College
Columbia, Sc01.2010
Skills
- Fast learner with a wide range of practical skills
- Energetic work attitude
- Proficient with handling large sums of money
- Cash management
- General Store Maintenance
- Inventory Control
- Experience with logging cash movement
- Customer Service Oriented
- Problem-solving
- Time management
- Teamwork and collaboration
- Attention to detail
- Multitasking
Keywords
- Microsoft Word
- Microsoft Power Point
- Microsoft Excel
- Word Pro
- 95 WPM
- Data Analysis, Reporting
Timeline
Tenant Account Analyst (Kimco Realty)
Robert Half (Remote)
12.2023 - Current
Program Manager (Rentokil)
Robert Half (Remote)
07.2021 - Current
Loss Prevention
Ross Distribution Center
10.2019 - 03.2020
Security Officer
Imperial Guard and Detective Service
08.2016 - 02.2018
Assistant Manager
Pizza Hut
03.2006 - 03.2017
Business Management
Benedict College
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