Kwanza K Watson
Lancaster
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Tenant Account Analyst (Kimco Realty)
Robert Half (Remote)
Charlotte, NC
12.2023 - Current
- Interacted professionally with clear, intentional communication, and set appropriate expectations on timeline of deliverables.
- Developed and maintained successful business partnerships to address and proactively manage service issues.
- Managed multiple accounts simultaneously while adhering to strict deadlines and maintaining attention to detail.
- Supported departmental goals by contributing to the development of strategic initiatives and action plans.
- Maintained accurate records of all financial transactions, ensuring compliance with relevant regulations and company policies.
- Developed strong relationships with clients through excellent customer service skills and consistent follow-up on inquiries or concerns.
- Enhanced team productivity with efficient communication, delegation, and prioritization of tasks.
- Supported Account Manager with incoming inquiries from existing clients.
Program Manager (Rentokil)
Robert Half (Remote)
Charlotte, Nc
07.2021 - Current
- Answers customer/client requests or inquiries concerning services, products and concerns that may arise
- Updates all client information in the corporate database and maintains the accuracy and integrity of the data
- Communicates new site information to branches
- Process and communicate any and all customer account changes to include but not limited to cancellations, frequency changes, downgrades, service skips, etc
- Notifies partners, account managers, and sales teams of account changes and client concerns
Loss Prevention
Ross Distribution Center
Fort Mill, Sc
10.2019 - 03.2020
- Provided security for distribution center
- Assisted in preventing theft from employees
- Watched surveillance cameras
- Logged Trucks in and out
Security Officer
Imperial Guard and Detective Service
Monroe, Nc
08.2016 - 02.2018
- Secured the premises and personnel by patrolling the property
- Monitored surveillance equipment
Assistant Manager
Pizza Hut
Ballantyne, Nc
03.2006 - 03.2017
- Provided customer service for an average of60 calls per day, answering customer inquiries, solving problems, and providing new product information
- Responsible for handling large sums of money
- Dispatching drivers, preparing food, and managing a host of employees
Education
Business Management
Benedict College
Columbia, Sc01.2010
Skills
- Fast learner with a wide range of practical skills
- Energetic work attitude
- Proficient with handling large sums of money
- Cash management
- General Store Maintenance
- Inventory Control
- Experience with logging cash movement
- Customer Service Oriented
- Problem-solving
- Time management
- Teamwork and collaboration
- Attention to detail
- Multitasking
Keywords
- Microsoft Word
- Microsoft Power Point
- Microsoft Excel
- Word Pro
- 95 WPM
- Data Analysis, Reporting
Timeline
Tenant Account Analyst (Kimco Realty)
Robert Half (Remote)
12.2023 - Current
Program Manager (Rentokil)
Robert Half (Remote)
07.2021 - Current
Loss Prevention
Ross Distribution Center
10.2019 - 03.2020
Security Officer
Imperial Guard and Detective Service
08.2016 - 02.2018
Assistant Manager
Pizza Hut
03.2006 - 03.2017
Business Management
Benedict College