Kyisha Alston
Dalzell
Summary
- Customer service oriented professional with management, healthcare industry, and data entry experience. Able to coordinate workflows and communicate effectively with co-workers, patients and staff. Follows all applicable policies, procedures and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.
- Strong verbal, written and interpersonal communication skills
- Able to make decisions and implement course of action
- Well-organized, manages time and priorities in multi-task environments
- Provides efficient and courteous patient customer service
- Microsoft Office Applications - MS Word, Excel, PowerPoint, and Outlook; Data Entry
- Typing Speed: 70 WPM
Overview
12
12
years of professional experience
Work History
Medical Records Clerk/Patient Registration
Colonial United Health Group
09.2021 - Current
- Responsible for verifying HIPAA compliance with patients.
- Gathers patient demographic and personal information, scans charts into secure system.
- Maintains quality and accurate records following practice guidelines and procedures.
- Ensures all medical records are protected and kept confidential.
- Completes clerical duties, including answering phones and processing patient admission and discharge records.
Retail Cashier / Customer Service
Walmart
08.2020 - 11.2021
- Interacted with customers in a positive manner and demonstrated a high level of customer service.
- Scanned merchandise, processed retail transactions, accepted payments, and stocked shelves.
- Documented returns and exchanges, counted inventory, upsold merchandise, and met goals, quotas, and metrics.
Chart Retrieval Specialist
Ciox Healthcare
09.2020 - 08.2021
- Retrieved patient’s charts from healthcare facilities.
- Scanned/uploaded assigned medical records using Ciox equipment and processes.
- Verified patient information following HIPAA guidelines.
Remote Member Service Representative / Customer Service
Broad Path Healthcare Solutions
10.2019 - 11.2019
- Answered inbound phone calls, placed outbound calls, and worked within Healthcare Marketplace
- Verified callers and made sure they were active on their healthcare policies
- Filed insurance claims and verified insurance coverage
- Updated demographic and account information and maintained files
Data Entry Clerk
BlueCross BlueShield | Health Insurance Organization
09.2018 - 01.2019
- Entered and processed data, compiled and verified accuracy of data and checked batches for errors
- Maintained logs and stored completed documents in appropriate locations
- Adhered to policies, procedures, and guidelines, and handled confidential information
Manager / Customer Service
Youngs Food Store | Gas Station
08.2014 - 10.2018
- Built relationships and stayed attentive to employees by motivating them to succeed and improve
- Supervised employees, created schedules, and managed inventory levels
- Kept accurate and complete department records, processed payroll, handled supply inventory, audited cash receipts, prepared bank deposits, and ensured adherence to policies and procedures
- Had significant input into the hiring and firing decisions of the company
Package Handler
FedEx | Courier Company
03.2018 - 07.2018
- Completed tasks in the required time limits with high levels of accuracy
- Documented product, packaging, and order information on specified forms and records
- Loaded materials and products into package processing equipment
Package Handler
UPS | United Parcel Service
10.2013 - 09.2015
- Loaded packages onto trailer by scanning, lifting and carrying packages in a fast-paced environment
- Accurately read labels, verified numbers, memorized and carried out instructions and worked quickly
- Completed tasks in the required time limits with high levels of accuracy
- Knowledgeable in company shipping software and labeling system
- Documented product, packaging, and order information on specified forms and records
Education
BS - Criminal Justice
08.2025
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL01-2019
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL01-2016
Skills
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Patient Registration
- Medical Laws & Ethics
- Medical Records Management
- Release of Information
- HIPAA Compliance
- Medical Transcription
- Office Accounting
- Anatomy & Physiology
- ICD-10
- CMS 1500 Claim Form
- Medicare
- Medicaid
Timeline
Medical Records Clerk/Patient Registration
Colonial United Health Group
09.2021 - Current
Chart Retrieval Specialist
Ciox Healthcare
09.2020 - 08.2021
Retail Cashier / Customer Service
Walmart
08.2020 - 11.2021
Remote Member Service Representative / Customer Service
Broad Path Healthcare Solutions
10.2019 - 11.2019
Data Entry Clerk
BlueCross BlueShield | Health Insurance Organization
09.2018 - 01.2019
Package Handler
FedEx | Courier Company
03.2018 - 07.2018
Manager / Customer Service
Youngs Food Store | Gas Station
08.2014 - 10.2018
Package Handler
UPS | United Parcel Service
10.2013 - 09.2015
BS - Criminal Justice
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
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