Kyle Crosson
Spartanburg
Summary
Diligent professional with superior work ethic, friendly demeanor and several years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Warehouse Lead
OTC Industrial Technologies
Spartanburg
05.2024 - 02.2025
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Led and complied with safety and wellbeing efforts on assigned shift.
- Assembled customer orders from stock and staged completed orders on pallets or shelves.
- Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
Quality Control Manager
TekReplay
Greenville
09.2022 - 01.2024
- Develop and implement quality control systems and procedures
- Monitor and inspect production processes and final output
- Ensure that products meet quality standards
- Investigate customer complaints and non-conformance issues
- Analyze data to identify areas for improvement in the quality system
- Develop and implement testing procedures and standards
- Monitor all aspects of product performance
- Ensure compliance with applicable laws and regulations
- Train and supervise quality control technicians
- Prepare reports to communicate outcomes of quality activities
- Monitor performance by gathering relevant data and producing statistical reports
- Investigate root causes of failures to identify areas of improvement
Senior Store Manager (Assistant District Manager)
Techtronic Industries, NA (TTI)
Greenville
07.2021 - 09.2022
- Responsible for leading a team while increasing sales and profits of the store
- This opportunity combines selling, relationship retailing and store operations
- You'll wear many hats: supervisor/team lead, inventory controller, display and merchandising pro, and driver of increased performance and profits
Store Manager
Direct Tools Factory Outlet
Greenville
08.2018 - 07.2021
- Processed credit and debit card payments and returned the proper change for cash purchases
- Delegated tasks to myself and the associates based upon strength and experience
- Led teams in the planning, implementation and execution of merchandising and operating initiatives
- Addressed customer issues to ensure swift and successful resolution
- Worked directly with The Store Manager and staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability
- Demonstrated company core values as role model, with a focus on respect, honesty, integrity, diversity, inclusion and safety of others
- Ensured proper organization of store, responded to customer complaints and answered questions quickly
- Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results
- Oversaw daily opening and closing procedures and helped to optimize daily operations
- Created engaging merchandise presentations to motivate impulse purchases
- Encouraged sales associates to cross-sell additional products and services to purchasing customers
Assistant Store Manager
BAYSIDE WINE & SPIRTS
Selbyville
04.2015 - 03.2018
- Staff development to all new managers on store procedures and policies
- Manage daily transactions, exceeding $25,000 per day
- Staff development on delivering outstanding customer service
- Inventory control and purchase requisitions
- Effective planning of sales floor to meet company goals
- Team player during sales meeting; contributing successful Merchandising ideas and revenues
HVAC Assistant Technician
TRUMP HOME MAINTENANCE
Berlin
11.2012 - 03.2018
- Communicated of recommendations on repairs, replacements and upgrades of equipment
- Responded to complaints about temperature problems in a timely manner
- Troubleshoot, maintained, serviced and repaired HVAC and refrigeration equipment
- Disassembled, repaired and restored broken components to operating condition
- Identified and located required tools prior to starting each project
- Inspected pipes and piping systems to assess their quality and condition
- Tool Management
Education
CDL-A - CDL-A
CDA Commercial Driving Academy
Duncan, SC03-2025
High School Diploma -
Delaware Valley High School
Milford, PA06-2004
Skills
- Sales
- Inventory
- Training
- Scheduling
- Management
- Store Management Experience
- Mac OS
- HVAC/R
- Customer service
- Leadership
- Store management
- Training & development
- Driving
- Quality control
- Sales management
- POS
- Cash handling
- HVAC
- Communication skills
- Automotive repair
- Automotive diagnostics
- Microsoft Excel
- Microsoft Office
- Computer skills
- Analysis skills
- Mechanical knowledge
- Supervising experience
- Conflict management
- Recruiting
- Interviewing
- Cash register
- Delivery driver experience
- Inventory management
- Heavy lifting
- Product picking
- Process improvement
- Attention to detail
- Exceptional time management skills
- Multitasking
- Team leadership
- Equipment operation
- Class A commercial Driver's license
Certification
- CDL-A License
- HVAC Certification
- EPA Certification
Personal Information
Authorized To Work: US
Timeline
Warehouse Lead
OTC Industrial Technologies
05.2024 - 02.2025
Quality Control Manager
TekReplay
09.2022 - 01.2024
Senior Store Manager (Assistant District Manager)
Techtronic Industries, NA (TTI)
07.2021 - 09.2022
Store Manager
Direct Tools Factory Outlet
08.2018 - 07.2021
Assistant Store Manager
BAYSIDE WINE & SPIRTS
04.2015 - 03.2018
HVAC Assistant Technician
TRUMP HOME MAINTENANCE
11.2012 - 03.2018
CDL-A - CDL-A
CDA Commercial Driving Academy
High School Diploma -
Delaware Valley High School
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