Kyle Hickey
Hilton Head Island
Summary
Dedicated individual with a robust work ethic and a track record of adaptability. Strong interpersonal skills enhance teamwork and customer connections. Eager to embrace new challenges and contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
Hilton Head Island
09.2025 - Current
- Oversee floor operations as a Play Caller, delegating tasks to maximize team productivity and deliver exceptional, fast, accurate service to customers.
- Take inventory and manage merchandise as needed, including truck deliveries, stock rotation, and maintaining organized product displays.
- Maintain high cleanliness and safety standards across café, front-of-house, and back-of-house areas while reinforcing expectations with partners.
- Connect with customers and partners by creating a welcoming environment and delivering friendly, personalized service.
- Prepare beverages and food items according to company standards while maintaining quality and consistency. Coach and support partners in delivering high-quality beverages.
Barista
Starbucks
Hilton Head Island
01.2025 - 09.2025
- Deliver exceptional friendly customer service by creating a welcoming positive environment and building personalized connections with each customer.
- Prepare handcrafted beverages and food items to Starbucks standards while maintaining quality and consistency during peak periods.
- Assist the shift leads with tasks and proactively identify opportunities to help with the needs of our customers and other needs of the store.
Lifeguard
Shore Beach Services
Hilton Head Island
03.2024 - 11.2024
- Performed rescues, provided first aid, and coordinated with EMS and law enforcement during emergencies.
- Maintained high visibility and a proactive presence to prevent incidents and educate the public on beach and ocean safety.
- Communicated with beach goers, teammates, and supervisors to ensure a safe and positive beach experience for the general public to enjoy.
Clinical Athletic Trainer
Roper St. Francis Healthcare
Charleston
03.2023 - 11.2023
- Provided direct clinical support to an orthopedic surgeon including assisting with patient evaluations, treatment planning, and post-operative care.
- Conducted initial assessments, gathered patient histories, and documented findings to streamline clinical workflows and optimize physician efficiency.
- Educated patients on injury prevention, rehabilitation protocols, bracing, and return-to-play criteria, ensuring a safe and informed recovery process.
- Worked as a liaison to the surgeon, patients, and many resources and providers always striving to communicate and advocate for patients as best possible.
Server
Lock 27 Brewing
Dayton
04.2022 - 09.2022
- Provided friendly, efficient service in a lively, fast-paced craft brewery setting, creating memorable guest experiences through great conversation, detailed beer knowledge, and attentive hospitality.
Head Athletic Trainer
Bon Secours Mercy Health
Cincinnati
06.2016 - 12.2020
- Delivered comprehensive athletic training services to student-athletes, including injury prevention, on-field care, evaluation, and rehabilitation.
- Collaborated with coaches, school nurses, parents, and physicians to ensure safe return-to-play decisions and continuity of care.
- Managed daily treatment logs, injury documentation, and communication with Mercy Health physicians to support the student-athlete population.
- Developed and implemented individualized rehab programs, helping athletes safely return to sport while building trust with students and families.
Education
Additional Coursework - Pre-Medicine
Sinclair Community College
Dayton, OH12-2023
Master's degree - Sports Administration
University of New Mexico
Albuquerque, NM06-2015
Bachelor's degree - Athletic Training
Xavier University
05-2013
Skills
- Customer Service
- First aid/CPR
- Leadership
- Microsoft Word, Powerpoint, & Excel
Timeline
Shift Supervisor
Starbucks
09.2025 - Current
Barista
Starbucks
01.2025 - 09.2025
Lifeguard
Shore Beach Services
03.2024 - 11.2024
Clinical Athletic Trainer
Roper St. Francis Healthcare
03.2023 - 11.2023
Server
Lock 27 Brewing
04.2022 - 09.2022
Head Athletic Trainer
Bon Secours Mercy Health
06.2016 - 12.2020
Additional Coursework - Pre-Medicine
Sinclair Community College
Master's degree - Sports Administration
University of New Mexico
Bachelor's degree - Athletic Training
Xavier University