Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Neal

Summerville

Summary

Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments. Experienced in handling numerous projects at once while ensuring accuracy. Uses independent decision-making skills and sound judgment to positively impact company success.


Overview

9
9
years of professional experience

Work History

Service Manager

Bintelli Golf Carts
11.2020 - Current
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
  • Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

First Mate

The Royal Touch
08.2017 - 11.2020
  • Ensured client satisfaction through timely completion of assigned tasks while adhering to high-quality standards.
  • Enhanced yacht appearance by thoroughly cleaning and detailing exterior surfaces.
  • Optimized results by using appropriate chemicals, materials, and techniques specifically designed for marine applications.
  • Received consistent positive feedback from clients due to exceptional attention to detail when restoring yachts'' appearances.
  • Demonstrated versatility by adapting quickly to unique challenges presented by various yacht models or customizations.
  • Performed basic engine maintenance tasks such as oil changes and filter replacements, preventing costly breakdowns during trips.
  • Worked directly with captain during docking procedures, guaranteeing smooth arrivals and departures at each port of call.
  • Improved boat crew performance by implementing effective team communication and collaboration strategies.
  • Handled mooring lines during berthing operations by tying secure knots quickly efficiently minimizing risks associated with potential line failures.
  • Demonstrated excellent seamanship skills under challenging weather conditions, ensuring the safety of vessel and crew alike.
  • Evaluated vessels prior to departure, documented concerns and coordinated timely repairs.
  • Assisted with maintenance of fuel systems and associated components.
  • Operated and monitored propulsion and steering systems.

Heavy Equipment Mechanic

Pepperdam Construction
10.2016 - 08.2017
  • Analyzed malfunctioning equipment and determined type of repairs required.
  • Maintained a clean work environment that promoted safety while enhancing overall productivity.
  • Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.
  • Removed worn or faulty components for replacement or repair.
  • Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
  • Performed routine maintenance and repairs on heavy equipment such as bulldozers and backhoes.
  • Fabricated and installed custom parts and components to meet specific equipment needs.
  • Developed custom solutions to address unique challenges posed by complex or outdated machinery.
  • Diagnosed and repaired complex hydraulic systems, leading to significant decrease in downtime for construction projects.

Education

High School Diploma -

West Hills High School
Santee, CA
01-2009

Skills

  • Multitasking
  • Problem-solving
  • Team leadership
  • Critical thinking
  • Reliable and responsible
  • Service delivery optimization
  • Customer focused
  • Troubleshooting skills
  • Complaint resolution
  • Goal oriented

Timeline

Service Manager

Bintelli Golf Carts
11.2020 - Current

First Mate

The Royal Touch
08.2017 - 11.2020

Heavy Equipment Mechanic

Pepperdam Construction
10.2016 - 08.2017

High School Diploma -

West Hills High School

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Kyle Neal