Taylor Dandridge
Moncks Corner
Summary
Experienced with patient scheduling, medical billing, and administrative support. Utilizes organizational skills and attention to detail to maintain efficient office operations. Knowledge of medical terminology and healthcare regulations ensures compliance and accurate patient records.
Professional in healthcare administration with expertise in managing medical office operations. Strong skills in patient scheduling, records management, and insurance verification. Highly reliable team player known for adaptability and achieving results in fast-paced environments. Excellent communication and organizational abilities.
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering Number years of related experience, diligent nature and expertise in electronic records management.
Overview
5
5
years of professional experience
Work History
Medical Office Specialist
Lowcountry Cardiology Associates
09.2022 - Current
- Assisted with patient scheduling and appointment confirmations to enhance office efficiency.
- Supported medical staff by preparing patient charts and updating electronic health records.
- Coordinated insurance verification processes to ensure accurate billing and claims submission.
- Managed incoming calls, addressing patient inquiries and directing them to appropriate departments.
- Maintained cleanliness and organization of the reception area for optimal patient experience.
- Collaborated with team members to streamline patient check-in procedures, improving workflow efficiency.
- Learned to utilize practice management software for effective data entry and record-keeping.
- Adapted quickly to new policies and procedures in a fast-paced medical office environment.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Used Software to schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
Referral Specialist
Seaside Family Medicine
03.2021 - 09.2022
- Managed inventory of medical supplies to provide necessary resources for daily clinic operations without interruption.
- Contributed to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
- Provided compassionate support to patients experiencing emotional distress or anxiety related to their medical conditions or treatment plans.
- Increased efficiency in the billing process by reconciling insurance claims and resolving discrepancies promptly.
Receptionist
Palmetto Pediatrics
03.2020 - 03.2021
- Coordinated staff schedules to ensure adequate coverage during peak hours and minimize wait times for patients.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
Education
Medical Billing And Coding
Bryant And Stratton College
Getzville, NYHigh School Diploma -
Cane Bay High School
Summerville, SC06.2015
Skills
- Patient scheduling
- HIPAA compliance
- Patient confidentiality
- Claims processing
- Medical documentation
- Insurance verification
- Medical office software
- Healthcare regulations
- Appointment setting
- Medical billing
- Positive attitude
- EMR software
- Patient demographics
- Insurance billing
- Follow-up skills
- Patient care
Timeline
Medical Office Specialist
Lowcountry Cardiology Associates
09.2022 - Current
Referral Specialist
Seaside Family Medicine
03.2021 - 09.2022
Receptionist
Palmetto Pediatrics
03.2020 - 03.2021
Medical Billing And Coding
Bryant And Stratton College
High School Diploma -
Cane Bay High School
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