Kylee Browning
West Columbia
Summary
Dynamic and results-oriented professional with a diverse background in customer service, team leadership, and construction. Excelled in my various jobs by fostering a positive work environment and enhancing customer experience. Skilled in critical thinking and heavy lifting, consistently meeting or exceeding productivity targets. Proven track record of improving efficiency and achieving significant outcomes in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Hotel Housekeeper
Aloft Vistas, LLC.
06.2024 - Current
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.
Customer Service Representative
School Cuts
05.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Wingstop
05.2022 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Store Manager
Extra Space Storage
08.2019 - 09.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Warehouse Associate
Palmetto State Armory
03.2018 - 08.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Construction Worker
Kyle Kustom Kastles
09.2012 - 03.2018
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Assisted with successful, time-sensitive renovations of various structures.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
Wildlife Rescue Volunteer
Blue Ridge Wildlife Institute
08.2011 - 09.2012
- Facilitated successful releases of rehabilitated animals back into their natural habitats, helping maintain healthy population levels within ecosystems.
- Monitored sick and injured animals to promote care, education and outreach program.
- Provided compassionate care for distressed animals during the rehabilitation process, fostering trust and reducing recovery time.
- Developed strong relationships with local organizations to increase resource sharing and collaboration for wildlife rescue operations.
Education
Certification - Zookeeper Assistant
ABC College
Valencia, CA04-2023
Bachelor of Science - Studio Arts
Columbia College
Columbia, SC04-2017
Minor - Art History & Biology
Columbia College
Columbia, SC04-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem-solving
- Customer experience
- Customer service and engagement
- Money handling
- Team leadership
- Decision-making
- Heavy lifting
- Construction
- Attention to detail
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Computer skills
- Guest accommodations
- Detail-oriented
Accomplishments
First Place in 3D art course, rock climbing award, Member of a horticulture club, Treasurer & member Alpha Beta Tau (art Representative of Women on Paper for Georgia O'Keefe Cetennial
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Hotel Housekeeper
Aloft Vistas, LLC.
06.2024 - Current
Customer Service Representative
School Cuts
05.2023 - 06.2024
Assistant Manager
Wingstop
05.2022 - 05.2023
Assistant Store Manager
Extra Space Storage
08.2019 - 09.2021
Warehouse Associate
Palmetto State Armory
03.2018 - 08.2019
Construction Worker
Kyle Kustom Kastles
09.2012 - 03.2018
Wildlife Rescue Volunteer
Blue Ridge Wildlife Institute
08.2011 - 09.2012
Certification - Zookeeper Assistant
ABC College
Bachelor of Science - Studio Arts
Columbia College
Minor - Art History & Biology
Columbia College
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