Kymberlee Jenkins
Whitmire
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
City Of Newberry, Sc Government
Newberry
08.2024 - Current
- Assisted residents with inquiries and service requests daily.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Managed and resolved customer complaints effectively and efficiently.
- Maintained accurate records of interactions in the customer service database.
- Utilized communication tools to connect with residents across various platforms.
- Handled multiple tasks simultaneously in a fast-paced government environment.
- Processed cash transactions accurately in a fast-paced environment.
- Maintained cash registers and ensured proper cash handling procedures.
- Assisted customers with inquiries and resolved payment-related issues.
Supervisor
Joe's Meat Market
Whitmire
05.2019 - 08.2024
- Led and monitored performance of team of 8-9 employees in daily operations.
- Provided direction, expertise, and mentoring to newly hired employees, equipping them with knowledge of multiple company programs.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Supervised daily operations to ensure quality service and product presentation.
- Trained new staff on meat preparation and safety protocols.
- Developed staff schedules to meet operational needs effectively.
- Prepared monthly financial statements and reports for management review.
- Processed payroll accurately and on time for all employees.
- Maintained organized records of invoices and receipts for audits.
- Selected and picked orders efficiently for timely shipment.
- Maintained accurate inventory records throughout the selection process.
Office Manager
Lee's Body Shop
Union
06.2023 - 10.2023
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed, scheduled and coordinated office functions and activities for employees.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained filing system for records, correspondence and other documents.
- Oversaw inventory management and ordered supplies as needed.
- Developed filing systems to organize documents efficiently.
- Facilitates customer inquiries and aids in understanding insurance coverage.
Education
High School Diploma -
Whitmire Community School
Whitmire 06-2019
Skills
- Customer relations
- Complaint resolution
- Attention to Detail
- Cash handling
- Calm demeanor
- Electronic payment systems
- Problem solving
- Time management
- Data entry
- Creative problem solving
Affiliations
Co- Founder of a Non-Profit, The Mustard Seed Movement
Timeline
Customer Service Representative
City Of Newberry, Sc Government
08.2024 - Current
Office Manager
Lee's Body Shop
06.2023 - 10.2023
Supervisor
Joe's Meat Market
05.2019 - 08.2024
High School Diploma -
Whitmire Community School