Kymiyiah Johnson
Jackson
Summary
Dynamic customer service professional with experience at Teleperformance USA, excelling in conflict resolution and active listening. Proven ability to enhance customer loyalty through empathetic support and efficient problem-solving. Skilled in data entry and CRM software, contributing to reduced call resolution times and improved customer satisfaction.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
05.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Documented and detailed calls and complaints using call center's CRM database.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
Mail Processing Clerk
United States Post Office
02.2022 - 04.2023
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
Education
Associate of Arts - Nursing
Hinds Community College
Raymond, MS03-2022
High School Diploma -
Provine High School
Jackson, MS05-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Scheduling
- Data collection
- Live chat support
Languages
English
Full Professional
Timeline
Customer Service Representative
Teleperformance USA
05.2023 - 02.2024
Mail Processing Clerk
United States Post Office
02.2022 - 04.2023
Associate of Arts - Nursing
Hinds Community College
High School Diploma -
Provine High School
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