Kyra Pelletier
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
TDCS Contact Center Representative
TD Bank
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
TD Bank Contact Center Security Guard
Securitas Security Services/GardaWorld Security
07.2021 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Bachelors Degree - Business Administration with a concentration in Management/Marketing
Lander University
12-2026
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Office administration
- File management
- Administrative support
- Mail handling
- Typing speed
Certification
Dedicated to enhancing my professional skill set, I have acquired self-directed certifications in Assertion, Administrative Professional Foundations, Communication Foundations, Effective Notetaking, Microsoft365 Applications, Business Etiquette for written and electronic communication, Salesforce Training, and Time Management Fundamentals. Continuously committed to lifelong learning, I actively pursue new courses and learning opportunities daily to further expand my proficiency in administrative and business domains, aligning with my career objectives.
Timeline
TDCS Contact Center Representative
TD Bank
02.2023 - Current
TD Bank Contact Center Security Guard
Securitas Security Services/GardaWorld Security
07.2021 - 02.2023
Bachelors Degree - Business Administration with a concentration in Management/Marketing
Lander University
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