LA-TOSHIA N HARRISON
Greenwood
Summary
Proactive and assertive Banking Customer Service Representative with strong focus on providing exceptional customer experiences. Adept at resolving complex inquiries and ensuring client satisfaction through articulate communication skills. Forward-thinking approach to problem-solving and consistently pursuing excellence in service delivery. Passionate about building strong client relationships and standing out in competitive environment. Ambitious and articulate professional with knack for exceptional customer engagement and service. Adept at resolving issues swiftly and fostering positive relationships, contributing to seamless banking experience.
Overview
20
20
years of professional experience
Work History
SpEd Paraprofessional
Greenwood School District 50
Greenwood
03.2022 - Current
- Organized materials and equipment necessary for individualized instruction within classrooms.
- Adapted curriculum materials to meet the specific needs of each student in the classroom setting.
- Conducted assessments of student abilities and monitored progress towards IEP goals throughout the school year.
- Developed effective relationships with families through ongoing communication regarding their child's progress and needs.
- Monitored student activities both inside and outside of the classroom to ensure safety at all times.
- Taught basic skills such as reading, writing, math and organizational strategies to help improve student performance.
- Created a positive learning environment for students by providing support and guidance as needed.
- Provided direct instruction to small groups or individuals in order to remediate academic deficits or reinforce new material learned in the classroom setting.
- Alerted teacher of learning or behavioral problems associated with individual students.
Customer Service Specialist
T.D Banks Virtual Platform
01.2021 - 02.2022
- Verify and assist current and perspective customers with general questions regarding financial services including illegal transaction investigation, account suspension, and account cancellation.
- Record all client-based interactions into appropriate data based for company documentation including account findings and final actions taken for account resolution.
- Engage integrated department for customer support to address application processing, loan approval, and/or account leans.
- Adhere to all company policy and procedure guidelines to help protect client privacy.
People Lead
Walmart
Greenwood
01.2016 - 01.2021
- Directed all human resources functions including recruitment, hiring, training, on-boarding and employee relations.
- Ensured compliance of human resource policy, employee benefits and employment law at both local and federal level.
- Oversaw employee relations, benefits & compensation, staffing, management development and work force analysis.
- Created a strong team presence, with consistent achievement in motivating and engaging employees building top performing teams in the organization improving employee retention and working relationships in all departments.
Administrative Assistant
Whitten Center
Clinton
01.2013 - 01.2016
- Provided direct care to those with intellectual and developmental disabilities.
- Fostered positive relationships between caretakers and individuals served.
- Ensured all current patient information was updated and collected appropriately according to organization and industry standards.
- Conducted bookkeeping, purchasing, accounting, inventory control, and clerical/administrative functions.
- Maintained confidentiality and developed relationships through interdepartmental document deliver.
Teacher
Gleams
Greenwood
01.2006 - 01.2013
- Lead the teaching of general education, also individuals with learning challenges and special needs within an inclusive classroom.
- Provided educational resources, coaching, and support for children and family of diverse sociocultural and economic background.
- Addressed and respond appropriately to disciplinary concerns in the classroom; provide mentorship to parents in addressing and coping with behavioral issues in the home.
- Data entry and analysis of students' knowledge, progress, and behavior.
Education
Associates - Infant & Toddler Concentration
Piedmont Technical College
SCAssociates - Early Childhood Development
Piedmont Technical College
SCCommercial Driver's License (CDL) -
Skills
- Advanced Computer Skills
- Clerical Administration
- Written and Oral Communication
- Customer Service Skills
- Organizational Leadership
- Interpersonal Skills
- Employee Assessment
- Program Development
- Data Entry and Analysis
- Positive reinforcement
- Adaptive learning
- Disability awareness
- Teaching strategies
- Nonverbal communication
- First aid and CPR
References
References available upon request
Personal Information
Relocation: Negotiable
Timeline
SpEd Paraprofessional
Greenwood School District 50
03.2022 - Current
Customer Service Specialist
T.D Banks Virtual Platform
01.2021 - 02.2022
People Lead
Walmart
01.2016 - 01.2021
Administrative Assistant
Whitten Center
01.2013 - 01.2016
Teacher
Gleams
01.2006 - 01.2013
Associates - Infant & Toddler Concentration
Piedmont Technical College
Associates - Early Childhood Development
Piedmont Technical College
Commercial Driver's License (CDL) -
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