Lacey Blackwell
Inman
Summary
Experienced finance professional prepared for role. Strong focus on risk assessment, credit analysis, and client relationship management. Known for team collaboration and achieving results. Reliable and adaptable, skilled in financial reporting, regulatory compliance, and strategic planning.
Overview
7
7
years of professional experience
Work History
Corporate Collections Credit Manager
Rentokil-Terminix
06.2024 - 09.2025
- Ensured timely payments of outstanding invoices through effective collection oversight.
- Minimized financial risk by developing and implementing robust credit policies.
- Negotiated efficient payment plans and resolved client disputes promptly.
- Assessed creditworthiness of clients by analyzing detailed financial data.
- Collaborated with sales and customer service to enhance billing resolution processes.
Customer Service Representative
Sitel (USAA)
06.2023 - 06.2024
- Resolved customer inquiries regarding auto and home insurance policies efficiently.
- Provided timely information on billing, payment options, and policy details.
- Facilitated policy changes and renewals, ensuring customer satisfaction and retention.
- Managed escalated issues by coordinating with appropriate departments for resolution.
- Maintained accurate records of customer interactions in the company’s system.
Bartender
Rigsby’s Burgers & Grill
01.2022 - 05.2023
- Managed cash and credit card transactions, ensuring accuracy and accountability.
- Maintained a clean and organized bar area, adhering to health and safety regulations.
- Interacted with customers in a friendly and professional manner, providing excellent service.
Customer Service Representative
Mosquito Joe
07.2018 - 09.2021
- Enhanced service delivery by optimizing technician route scheduling.
- Resolved customer inquiries effectively, ensuring high satisfaction rates.
- Processed payments with accuracy, improving financial transaction efficiency.
- Conducted field visits to support operations and enrich customer experiences.
Education
Diploma -
Riverside High School
Greer05.2013
No Degree -
Spartanburg Community College
Spartanburg, SCSkills
- Communication
- Addressing Customer Needs
- Negotiation
- Financial Acumen
- Problem-Solving
- Conflict Resolution
- Research and due diligence
- Customer engagement
- Debt restructuring
- Data interpretation
- Credit risk management
Timeline
Corporate Collections Credit Manager
Rentokil-Terminix
06.2024 - 09.2025
Customer Service Representative
Sitel (USAA)
06.2023 - 06.2024
Bartender
Rigsby’s Burgers & Grill
01.2022 - 05.2023
Customer Service Representative
Mosquito Joe
07.2018 - 09.2021
Diploma -
Riverside High School
No Degree -
Spartanburg Community College