Lacretia Clinkscales
Greenville
Summary
To obtain a stable position with a growing company, where I can utilize my current skills while gaining new skills.
Overview
3
3
years of professional experience
Work History
Housing Specialist
TGHA
Greenville
12.2024 - 04.2025
- Answered incoming calls using the Elevate telephone system.
- Performed daily operations of processing annual recertifications, interim changes, and/or moves, calculating total tenant payments, tenant rents, housing assistance payments, and utility allowance payments in a timely manner and in accordance with the Housing Authority and HUD.
- Maintained a filing system to organize transaction files in accordance with a standardized file checklist; scanned documents into the Yardi system.
- Adhered to the policies and regulations of HUD and the housing agency.
Eligibility Coordinator
TGHA
Greenville
12.2023 - 12.2024
- Answered incoming calls using the Elevate telephone system.
- Processed and reviewed applications for completeness, accuracy, and to determine eligibility for housing assistance, conducted interviews, and assessments.
- Performed daily operations of faxing, filing, scanning, and mailing out letters, scheduled and rescheduled briefing meetings for housing choice vouchers
- Adhered to the policy and regulations of HUD and the housing agency.
Administrative Assistant
Bridge Works/TGHA
Greenville
07.2023 - 12.2023
- Answered incoming calls using the Elevate telephone system.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Service Representative
Modivcare
Greenville
05.2022 - 07.2023
- Answered customer inquiries via phone, email, and chat.
- Assisted customer with non-emergency medical transportation services.
- Scheduled, rescheduled, and verified insurance coverage for transportation appointments; made outbound calls to transportation providers to confirm pick-up, drop-off, and cancellation of trips.
- Adhered to the HIPAA policy and procedures by maintaining the privacy of the account.
Education
Housing Specialist Certification -
TGHA
Greenville, SC01.2024
Medical Certificate - Administrative Office Technology
Greenville Tech
Greenville, SC01.2012
Career Readiness Certificate -
SC Works
Greenville, SC01.2011
Skills
- Customer service
- 10,000 alphanumeric data entry
- Multitasking capacity
- File management
- Communication skills
- Time management
References
Available Upon Request
Timeline
Housing Specialist
TGHA
12.2024 - 04.2025
Eligibility Coordinator
TGHA
12.2023 - 12.2024
Administrative Assistant
Bridge Works/TGHA
07.2023 - 12.2023
Customer Service Representative
Modivcare
05.2022 - 07.2023
Housing Specialist Certification -
TGHA
Medical Certificate - Administrative Office Technology
Greenville Tech
Career Readiness Certificate -
SC Works
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