Ladacia Davis

• Collaborate with team members and Amazon’s extensive support network to meet performance targets.
• Document customer interactions and follow-up actions accurately.
• Utilize problem-solving skills to address customer concerns efficiently.
• Engage with customers via chat to address inquiries and provide assistance.
• Utilize Amazon's customer support tools and systems effectively.

• Ensured hygienic environment by mopping floors and disinfecting high-touch surfaces.
• Ensures spotless windows throughout premises.
• Maintained high standards by sanitizing rooms including all fixtures and flooring.
• Ensures proper organization and replenishment of carts.
• Emptied and sanitized waste receptacles to uphold cleanliness standards.
• Maintained punctual distribution of required linen supplies to designated areas.

• Provided comprehensive information on products and services.
• Handled order processing and transactional duties.
• Troubleshot and identified root causes of system issues swiftly
• Providing proactive customer outreach

Assessed and identified areas for improvement in service operations.

Delivered prompt assistance for customer requests.

Successfully mitigated customer concerns.

Activated and managed onboarding of customer accounts.