Ladaja Wannamaker
Gaston
Summary
Sought improved professional prospects by consistently demonstrating reliability and strong work performance.
Overview
6
6
years of professional experience
Work History
Dispatcher Clerk
Hr Horizon Service
San Francisco, CA
07.2025 - 07.2026
- Coordinated daily dispatch schedules to optimize route efficiency and minimize delays.
- Monitored real-time vehicle location using GPS tracking systems to ensure timely deliveries.
- Communicated effectively with drivers and clients to resolve issues and provide updates.
- Implemented process improvements that enhanced workflow efficiency and reduced operational bottlenecks.
- Analyzed transportation data to identify trends and recommend adjustments for improved service delivery.
- Developed standard operating procedures for dispatch operations, enhancing consistency across the team.
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Improved customer satisfaction with timely and accurate information updates during service outages or delays.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
- Maintained strict adherence to safety protocols and regulations, reducing the potential for accidents or incidents on the job site.
- Coordinated logistics, ensuring seamless operations between departments and transportation providers.
- Enhanced communication efficiency by implementing a streamlined dispatching process.
- Conducted thorough evaluations of dispatcher performance, identifying areas for continued professional development.
- Reduced response times for emergency calls by optimizing dispatcher schedules and call assignments.
Healthcare Customer Service Representative
Alorica
San Francisco, CA
05.2023 - 06.2025
- Resolved customer inquiries regarding healthcare services efficiently and accurately.
- Educated clients on benefits, billing processes, and coverage options to enhance understanding.
- Collaborated with cross-functional teams to streamline service delivery and improve customer satisfaction.
- Managed complex cases by coordinating with healthcare providers and insurance companies to ensure resolution.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Intake Specialist
TEKsystems
Atlanta, GA
03.2020 - 04.2023
- Conducted thorough assessments to determine client needs and eligibility for services.
- Managed intake processes, ensuring accurate documentation and compliance with company standards.
- Collaborated with cross-functional teams to streamline client onboarding procedures.
- Developed training materials to enhance knowledge of intake protocols among new staff.
- Coordinated communication between clients and service providers to facilitate seamless transitions.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
Education
GED -
Bluegrass Community And Technical College
Lexington, KY05-2026
Skills
- Route planning
- Prioritization
- Dispatch software
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Medical terminology
- Call center experience
- Claims processing
- Data entry proficiency
- Follow-up skills
- Intake assessment
- Critical thinking skills
- Eligibility review
- Research and analysis
- Empathic communication
- Client intake
- Patient scheduling
- Multi-line phone systems
- Scheduling appointments
- Confidentiality
Section name
With independent and collaborative work environments, I bring dedication and exceptional service from roles at Grace Caregivers LLC.
Timeline
Dispatcher Clerk
Hr Horizon Service
07.2025 - 07.2026
Healthcare Customer Service Representative
Alorica
05.2023 - 06.2025
Intake Specialist
TEKsystems
03.2020 - 04.2023
GED -
Bluegrass Community And Technical College