LaDora Smith
Pauline
Summary
Driven Senior Patient Account Representative with expertise in healthcare administration. Experience in navigating insurance claims and resolving billing discrepancies enhances financial performance. Skilled in medical billing software and effective communication, contributing to improved patient satisfaction and reduced outstanding debt.
Overview
16
16
years of professional experience
Work History
Senior Patient Account Representative
Meduit
Charlotte
04.2019 - Current
- Reviewed and processed billing documentation for accuracy.
- Collaborated with healthcare providers to resolve patient account issues.
- Managed patient account inquiries efficiently and effectively.
- Resolved inquiries from patients, families, and external payers.
- Conducted financial consultations with patient and set up payment plans.
- Assisted patients in understanding their financial responsibilities clearly.
- Collaborated with other departments to resolve issues related to patient accounts.
- Assisted with month-end close activities such as reconciling accounts receivable balances.
- Trained new staff on billing procedures and software systems.
- Provided customer service to patients and insurance companies for billing inquiries.
- Resolved escalated customer issues to maintain service excellence.
- Assisted in creating training materials for ongoing staff development.
Patient Service Representative
Meduit
Charlotte
08.2016 - 04.2019
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
- Resolved patient concerns promptly, ensuring a positive experience.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Managed high volumes of incoming customer inquiries effectively.
- Resolved customer issues through active listening and problem-solving techniques.
- Offered resolutions to de-escalate calls and solve customer issues.
- Escalated complex issues to supervisors for further action promptly.
- Maintained confidentiality of patient information in compliance with regulations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Conducted follow-up calls to confirm resolution of inquiries, reinforcing commitment to patient care.
Cashier
Walmart
Fort Mill
08.2010 - 08.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions accurately and efficiently, ensuring quick service at point of sale.
- Ensured accurate processing of cash, credit, and digital payments to maintain customer satisfaction.
- Maintained organized and clean checkout area to enhance customer experience throughout shifts.
- Provided exceptional customer service during peak shopping hours.
- Assisted customers with product inquiries and guided them through store layout to improve shopping experience.
- Processed returns and exchanges according to company policies.
- Cross trained in multiple departments, including customer service desk, money center, seasonal layaway, and inventory.
Education
Shekinah Christian Academy
Rock Hill, SCSome College (No Degree) - Pre-Nursing
York Technical College
Rock Hill, SCSkills
- Patient account management
- Billing accuracy
- Payment processing
- Revenue cycle management
- Patient financial counseling
- Insurance verification
- Payment plan negotiation
- Account reconciliation
- Patient issue resolution
- HIPAA compliance
- Customer service management
- Attention to detail
- Effective communication
Timeline
Senior Patient Account Representative
Meduit
04.2019 - Current
Patient Service Representative
Meduit
08.2016 - 04.2019
Cashier
Walmart
08.2010 - 08.2016
Shekinah Christian Academy
Some College (No Degree) - Pre-Nursing
York Technical College