Laila Mcneil
Dorchester
Summary
Dynamic Customer Service Representative with a proven track record at Cummins Turbo Technologies, excelling in conflict resolution and order processing. Known for enhancing customer satisfaction through effective communication and timely solutions, consistently surpassing performance targets and fostering positive relationships. Proficient in CRM software and adept at managing high-volume inquiries efficiently.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Cummins Turbo Technologies
02.2023 - Current
- Respond to high volumes of customer service inquiries via phone and email, ensuring prompt, courteous, and effective communication
- Answer inbound calls and emails from customers, providing information, troubleshooting issues, and resolving complaints efficiently
- Maintain a high level of professionalism while addressing customer inquiries and ensuring satisfaction
- Provide high-quality support to customers by resolving inquiries and issues efficiently
- Handle order processing, shipment tracking, and service scheduling with attention to detail
- Maintain positive customer relationships by actively listening and delivering timely solutions
- Collaborate with internal departments to ensure smooth order fulfillment and accurate information flow
- Consistently meet or exceed performance targets for call response times, resolution rates, and customer satisfaction scores
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Woodland High School
Dorchester, SC05-2022
Skills
- Customer service
- Conflict resolution
- Order processing
- Inbound and outbound phone calls
- Excellent oral and written communication
- Time management
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- CRM software
- Email platforms and phone systems
- Data entry
Timeline
Customer Service Representative
Cummins Turbo Technologies
02.2023 - Current
High School Diploma -
Woodland High School
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