Lauren Baisley
Greer
Summary
Dynamic sales professional with a proven track record in customer service and relationship building. Expertise in problem-solving and driving sales growth through exceptional product knowledge and team leadership.
Overview
2027
2027
years of professional experience
Work History
Wine Consultant/Manager
The Community Tap
10.2024 - Current
- Provided personalized wine recommendations to enhance customer experience and satisfaction.
- Conducted tastings and educational sessions to promote product knowledge among clientele.
- Assisted in inventory management, ensuring optimal stock levels of diverse wine selections.
- Developed the monthly by the glass changes. Choosing themes, full array of options, price points and product utilization.
- Assisted in developing marketing materials such as newsletters and social media posts to promote store events and new wine arrivals.
- Provided staff training on wine knowledge and sales techniques, resulting in increased team performance and revenue growth.
- Enhanced store reputation through exceptional customer service, extensive knowledge of wine varieties, and attention to detail.
- Planned and executed events with distributors, winemakers, importers, etc.
Sales Representative
Grassroots Wine Company
02.2024 - 09.2025
- Developed strong customer relationships to drive sales growth and enhance brand loyalty.
- Was responsible for furthering market sales in the Fort Mill and Rock Hill area
- Opened up 10 new accounts in the surrounding areas
- Assisted with events in the Greenville area with the sales team.
Sales Representative/Manager
McCarus Beverage Company
08.2017 - 09.2023
- Built the Upstate area for the company
- Leading Sales Representative for multiple years
- Mentored team members to improve performance and achieve sales targets consistently.
- Implemented training programs for new sales representatives, enhancing onboarding efficiency.
- Managed accounts spanning the Upstate, Midlands, and Lowcountry
- Oversaw market visits for winemakers throughout SC
- Assisted with portfolio management and purchasing
- Manged and organized events and dinners
- Developed key client relationships, fostering loyalty and repeat business through exceptional service.
- Retained key accounts through proactive relationship management and addressing customer concerns promptly.
- Expanded market reach with the successful introduction of new wines tailored to customer needs and preferences.
- Led a monthly education series on new products and general wine knowledge
Assistant Manager
Country Club of Charleston
Education
Bachelor of Science - Communications
College of Charleston
Charleston, SC05-2011
Skills
- Customer service
- Team leadership
- Decision-making
- Organization
- Problem-solving
- Goal setting
- Relationship Building
Timeline
Wine Consultant/Manager
The Community Tap
10.2024 - Current
Sales Representative
Grassroots Wine Company
02.2024 - 09.2025
Sales Representative/Manager
McCarus Beverage Company
08.2017 - 09.2023
Assistant Manager
Country Club of Charleston
Bachelor of Science - Communications
College of Charleston