LAKEETA VOID

• Examine, review, process, calculate and pay claims based on information, plan design, insurance filings, documentation and reports.
• Administer payments based on plan information and documentation, in a timely manner.
• Managed high volume of claims, consistently meeting deadlines without compromising accuracy or quality.
• Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
• Collaborated with healthcare providers to ensure accurate billing information was submitted, resulting in fewer denied or delayed payments.
• Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
• Resolved discrepancies between billed amounts and allowed charges promptly by working closely with both providers and payers, minimizing delays in payment processing times.
• Maintained accurate patient records by diligently updating databases and following strict documentation guidelines.
• Expedited claim resolution times with proactive communication between patients, providers, and insurance companies.

• Enhanced customer satisfaction by addressing and resolving complex inquiries through chat support.
• Maximized response efficiency by prioritizing and handling multiple chat sessions simultaneously.
• Reduced response wait time with quick problem identification and accurate solutions.
• Contributed to company''s positive reputation, delivering exceptional customer service via chat channels.
• Built rapport with customers, demonstrating empathy and understanding during chat conversations for better resolution outcomes.
• Provide high quality, efficient and helpful responses to customer requests through channels like Zendesk emails/tickets, live chat and phone
• Served as Point of contact for Billing Inquires via email and phone
• Resolved Escalated issues
• Suggest, update, and create content for our external Help Center and internal knowledge base to
• Provided an easy, self-service customer experience (macros, help articles, etc.)
• Flag user pain points and suggest solutions to our product team
• Identify areas of improvement in support processes (i.e customer self-service opportunities)
• Use tools and knowledge base efficiently to maintain low ticket processing time
• Triage and escalate tickets as necessary to CX team leadership

• Enhanced software quality by conducting thorough testing and identifying areas for improvement.
• Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
• Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
• Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
• Developed custom test scripts tailored specifically to each application''s unique requirements, resulting in more accurate assessments of performance capabilities.
• Route and dispatched trips to third-party transportation providers and handle coordination of pre scheduled patient trips to medical facilities

● Managed state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals for the states of Ga, FL, MI,CT &SC

● Sent out emails, notifications and all corresponding letters Knowledge of Medicaid guidelines and covered services

• Maximized resource utilization by implementing efficient inventory management practices.
• Streamlined administrative processes for improved team efficiency and productivity.
• Enhanced office organization with effective filing systems and document storage solutions.
• Reduced supply costs by negotiating better deals with vendors and suppliers.
• Supported executive decision-making by providing accurate and timely research findings.

● Sent out emails, notifications and all corresponding letters

● Scheduled interviews, meetings and travel arrangements for

the VP of HR

● Processed leave of absence request

● Drafted rejection letters and acceptance letters

● Verified employee time for payroll processing

● Maintained office supplies

● Handled invoices for all vendors