Lakeisha Chandler
Aiken
Summary
Dynamic professional who has a background in many different aspects. I have proven I can do any job with the proper training, and also with the knowledge and skills I already have. I have successfully managed and taught the importance of safety, team-player, communication, active listening, and being open to learn.
Overview
17
17
years of professional experience
Work History
Owner
LCL Logistics LLC
Hephzibah, GA
10.2021 - Current
- Managed vendor relationships to ensure timely delivery of goods and services.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Find and Booked loads for independent truck drivers.
Customer Service Supervisor
Teleperformance
Hephzibah, GA
01.2018 - 09.2021
- Monitored key performance indicators, providing regular updates on team progress
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Led by example, handling complex customer issues personally to ensure high standards of service.
- Boosted customer satisfaction ratings, conducting in-depth analysis of feedback and implementing necessary changes.
Customer Service Supervisor
Omni Interactions
Hephzibah, GA
06.2015 - 12.2017
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Developed knowledge base for customer service reps, reducing resolution time.
- Coached employees through day-to-day work and complex problems.
Office Manager
OnRamp Nationals
Martinez, GA
06.2009 - 10.2015
- Developed and maintained office budgets, ensuring cost-effective resource allocation throughout the organization.
- Daily routes for technicians.
- Took over escalated calls.
- Made sure warehouse was stocked
- Ordered supplies.
- Trained new hires.
Education
Certificate - Osha 10
Aiken Technical College
Aiken, SCCertificate -
Phlebotomy Training Specialist
Augusta08-2023
High School Diploma -
Excel High School
Minneapolis, MN05-2009
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
- OSHA 10 hour certification
- OSHA standards
- OSHA safety requirements
- Maintaining safety
- Safety policies development
- Recreational safety
Timeline
Owner
LCL Logistics LLC
10.2021 - Current
Customer Service Supervisor
Teleperformance
01.2018 - 09.2021
Customer Service Supervisor
Omni Interactions
06.2015 - 12.2017
Office Manager
OnRamp Nationals
06.2009 - 10.2015
Certificate - Osha 10
Aiken Technical College
Certificate -
Phlebotomy Training Specialist
High School Diploma -
Excel High School