Summary
Overview
Work History
Education
Skills
Timeline
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LaKeisha Lee

Elgin

Summary

Dynamic professional with a proven track record at Prisma Health, excelling in patient satisfaction and operational efficiency. Adept in problem-solving and communication, I implemented innovative scheduling systems that enhanced patient access. Committed to fostering teamwork and collaboration, I consistently improved employee morale and streamlined processes for optimal performance.

Overview

2026
2026
years of professional experience

Work History

Online Business Adjunct

University of the People
08.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Taught [Area of expertise] courses, providing instruction to up to [Number] undergraduate students.
  • Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
  • Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
  • Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.
  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
  • Mentored students on academic and career aspirations, providing guidance that led to significant improvements in their academic performance and career choices.
  • Fostered collaborative learning environment, encouraging student participation and critical thinking through thoughtfully designed group projects and discussions.
  • Engaged in continuous professional development to stay abreast of pedagogical innovations, applying new teaching strategies that enhanced classroom dynamics.
  • Developed and taught broad range of courses, from introductory to advanced levels, ensuring content relevance and accessibility for all students.
  • Assessed students' progress and provided feedback to enhance learning.
  • Taught diverse student population by employing various learning styles and abilities.
  • Conducted engaging in-class discussions to facilitate learning and encourage participation.

Physician Practice Manager

Prisma Health
09.2019 - Current
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Established new referral networks with local healthcare providers to increase patient volume while maintaining high-quality care standards across services offered.
  • Optimized financial performance by developing annual budgets, monitoring expenses, and identifying cost-saving opportunities.
  • Ensured compliance with all relevant regulatory requirements through meticulous documentation, recordkeeping, and reporting practices.
  • Coordinated facility maintenance efforts to ensure a clean, safe environment conducive to delivering top-notch patient care services.
  • Streamlined office operations by evaluating and optimizing administrative procedures and staff utilization.
  • Enhanced revenue generation with effective billing, coding, and collection practices for the practice.
  • Managed human resource functions such as recruitment, onboarding, performance evaluation, conflict resolution, payroll processing, benefits administration for both clinical and non-clinical staff members.
  • Maximized employee satisfaction by creating an inclusive work environment that encouraged open dialogue about challenges or concerns within the practice.
  • Collaborated with physicians to establish strategic plans for service expansion, practice growth, and quality enhancement initiatives.
  • Elevated patient experience through the consistent application of responsive communication techniques between patients, providers, and support staff.
  • Ordered all office supplies and kept check on inventory levels.
  • Administered patient satisfaction surveys, used feedback to implement procedural changes that increased overall patient experience scores.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Addressed and remedied all patient or team member issues.
  • Provided supervision and management to team of support personnel.
  • Supervised team of [Number] office personnel.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Adjunct Online Instructor

Joshua Career Institute
2015 - Current
  • Promoted an inclusive virtual classroom environment by respecting diverse perspectives and encouraging open dialogue among students.
  • Participated in professional development opportunities specific to online instruction methodologies and technologies, staying current with industry trends.
  • Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
  • Taught [Area of expertise] courses, providing instruction to up to [Number] undergraduate students.
  • Participated in various campus memberships at each assigned school to promote academics and faculty development.

Laboratory Division Supervisor

Prisma Health
2007 - 08.2019
  • Managed budgets responsibly, ensuring cost-effective allocation of resources while maintaining high-quality services.
  • Reduced turnover rates through active listening and addressing employee concerns promptly, creating a positive work environment.
  • Optimized inventory management practices to minimize waste while ensuring adequate supply levels at all times.
  • Enhanced team productivity by implementing efficient communication strategies and providing clear expectations.
  • Ensured compliance with industry regulations, implementing policies and procedures to maintain safety standards.
  • Built strong relationships with key stakeholders, enhancing collaboration between departments for maximum effectiveness.
  • Improved employee morale with regular performance feedback and recognition of achievements.
  • Led cross-functional teams for successful project completion, fostering collaboration and effective decisionmaking.
  • Mentored junior staff members in developing their management skills, fostering a culture of continuous learning within the division.
  • Fostered a culture of accountability among team members by setting clear objectives and providing constructive feedback regularly.
  • Facilitated open channels of communication within the division that encouraged the sharing of ideas leading to innovative problem-solving approaches.
  • Skillfully managed conflicts and resolved issues within the team, promoting a harmonious work environment conducive to productivity.
  • Coordinated schedules and resource allocation for timely completion of projects, minimizing delays and cost overruns.
  • Collaborated closely with other departments to develop integrated strategies that contributed significantly towards achieving company-wide goals.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Medical Laboratory Scientist

Prisma Health Richland
2008 - 2013
  • Performed pre-analytical, analytical and post-analytical processing procedures.
  • Documented test results using computerized and manual transcription methods.
  • Maintained high levels of laboratory safety by adhering to strict guidelines and conducting regular safety audits.
  • Consistently met or exceeded performance targets related to accuracy, efficiency, productivity, and customer satisfaction metrics within the lab setting.
  • Maintained confidentiality and professionalism by following strict HIPAA guidelines when handling patient information and test results.
  • Enhanced laboratory efficiency by implementing standardized testing procedures and protocols.
  • Mentored new staff members, providing training on laboratory techniques and best practices for efficient workflow management.
  • Managed inventory effectively, reducing waste while maintaining adequate stock levels for uninterrupted lab operations.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Maintained certification with American Society for Clinical Pathology (ASCP) and [Area of certification].
  • Led training sessions for new laboratory staff, ensuring adherence to best practices and protocols.
  • Fostered culture of innovation, encouraging exploration of new technologies and methodologies in laboratory setting.
  • Implemented continuous education programs for laboratory staff, keeping them abreast of latest scientific developments.
  • Optimized use of laboratory information systems to ensure efficient data management and reporting.

Medical Laboratory Technician

Columbia
2006 - 2007
  • Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
  • Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
  • Followed safety protocols to maintain safe and secure laboratory environment.
  • Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
  • Prepared reagents and solutions, making readily available during testing for convenience.
  • Prepared laboratory samples for analysis and performed data entry for accurate reporting.
  • Trained and supervised new laboratory staff to improve skills in laboratory procedures.
  • Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
  • Utilized various medical laboratory equipment to conduct tests and analyses.
  • Maintained high-quality standards by adhering to all laboratory safety protocols and procedures.
  • Enhanced laboratory efficiency with implementation of streamlined specimen processing protocols.
  • Ensured integrity and confidentiality of patient information in accordance with HIPAA regulations.
  • Conducted complex biochemical tests to support diagnosis and treatment of diseases.
  • Conducted wide range of laboratory tests and recorded results.

Education

Doctor of Business Administration - Leadership

Walden University
Minneapolis, MN
08-2019

Master of Science - Business Administration

Virginia College
Birmingham, AL
01-2011

Bachelor of Science - Clinical Laboratory Science

Howard University
Washington, DC
01-2007

Associate of Science - Medical Laboratory Technology

Midlands Technical College
Columbia, SC
01-2001

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Excellent communication
  • Computer skills
  • Active listening
  • Decision-making
  • Problem resolution
  • Verbal communication
  • Organization and time management

Timeline

Online Business Adjunct

University of the People
08.2020 - Current

Physician Practice Manager

Prisma Health
09.2019 - Current

Adjunct Online Instructor

Joshua Career Institute
2015 - Current

Laboratory Division Supervisor

Prisma Health
2007 - 08.2019

Medical Laboratory Scientist

Prisma Health Richland
2008 - 2013

Medical Laboratory Technician

Columbia
2006 - 2007

Doctor of Business Administration - Leadership

Walden University

Master of Science - Business Administration

Virginia College

Bachelor of Science - Clinical Laboratory Science

Howard University

Associate of Science - Medical Laboratory Technology

Midlands Technical College

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LaKeisha Lee