Lakeja Hill
Greenville
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs, Offering skills with CRM systems and Excel spreadsheets.
Overview
9
9
years of professional experience
Work History
Sales Representative Team Leader
Spectrum
01.2023 - 07.2025
- Led sales team to achieve quarterly targets through strategic planning and performance monitoring.
- Developed training programs to enhance team skills and improve product knowledge.
- Analyzed sales data to identify trends, optimize strategies, and drive revenue growth.
- Fostered strong relationships with key clients, enhancing customer satisfaction and retention rates.
- Contacted new and existing customers to outline benefits or products.
- Answered product questions with up to date knowledge of sales and promotions.
Call Center Supervisor
CCHS
01.2020 - 01.2023
- Oversaw daily operations to ensure adherence to company policies and service standards.
- Mentored staff on effective communication techniques, enhancing customer satisfaction ratings.
- Streamlined call routing processes, reducing average wait times for customers.
- Analyzed performance metrics to identify improvement areas and implement corrective actions.
- Delivered fast, friendly and knowledgeable services for routine questions and service complaints.
- Managed customer expectations by clarifying need, Identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Property Manager
InterSolutions
05.2016 - 07.2020
- Assisted in maintaining property records and tenant communications.
- Supported coordination of maintenance requests and vendor management.
- Learned to navigate property management software for efficient operations.
- Provided administrative support during property inspections and leasing activities.
- Conducted routine audits of property conditions to ensure compliance standards.
- Developed understanding of tenant rights and lease agreements for effective communication.
Education
BBA - Human Resources Management
Strayer University
12-2025
High School Diploma -
Westside High School
Anderson, SC05-2016
Skills
- Problem solving
- Customer centered/focused
- Attention to details
- Interpersonal skills
- Excellent Communication
- Relationship management/Building Rapport
- Payment processing
- Quality control
- Teamwork/Adaptability
- Patience/Empathy
- Time Management
- Data-driven decision making
- Software proficiency
Timeline
Sales Representative Team Leader
Spectrum
01.2023 - 07.2025
Call Center Supervisor
CCHS
01.2020 - 01.2023
Property Manager
InterSolutions
05.2016 - 07.2020
BBA - Human Resources Management
Strayer University
High School Diploma -
Westside High School
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