LAKENDRA SKINNER
Simpsonville
Summary
DEDICATED AND RELIABLE PROFESSIONAL WITH
EXPERIENCE IN CUSTOMER SERVICE, FRONT DESK
OPERATIONS, AND ADMINISTRATIVE SUPPORT. HIGHLY
ORGANIZED, DETAIL ORIENTED, AND SKILLED IN
MICROSOFT OFFICE APPLICATIONS. ADEPT AT WORKING IN
A FAST-PACED ENVIRONMENTS, ASSISTING GUESTS,
HANDLING BOOKING SYSTEMS, AND HELPING
MANAGEMENT COMPLETE PAYROLL. STRONG ABILITY TO
FOSTER POSITIVE RELATIONSHIPS WITH CUSTOMERS AND
TEAM MEMBERS.
EXPERIENCED WITH FRONT DESK MANAGEMENT,
INCLUDING GUEST CHECK-INS, RESERVATIONS, AND
ADMINISTRATIVE SUPPORT. UTILIZES EFFECTIVE
COMMUNICATION AND ORGANIZATIONAL SKILLS TO
ENHANCE GUEST SATISFACTION. TRACK RECORD OF
MAINTAINING PROFESSIONAL AND WELCOMING FRONT
DESK ENVIRONMENT.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Experience Host
Brio Primary Care
06.2026 - Current
- Welcomed patients with a friendly smile and greeting upon arrival.
- Created a welcoming and personable atmosphere for patients and visitors.
- Entered confidential health and financial information into eClinicalWorks with precision.
- Addressed and resolved patient billing complaints effectively and directed unresolved issues to the billing department.
- Supported the billing department by verifying insurance information.
- Registered patients by confirming accuracy of records and updated patient charts in eClinicalWorks as needed.
- Scheduled patient appointments in-office and via phone for virtual consultations in eClinicalWorks with accuracy.
- Facilitated patient inquiries to the appropriate team for resolution and provided necessary visit paperwork.
Front Desk Associate
Hampton Inn Hotel
10.2021 - Current
- Maintain accurate daily records of guest transactions, billing logs, payment processing, and reservation documentation.
- Coordinate check-in/check-out flow to ensure steady operational workflow during peak hours.
- Reconcile reports and verify payment accuracy to support end-of-day balancing and compliance standards.
- Navigate Q Property Management and PEP systems across dual monitors while managing multiple priorities simultaneously.
- Communicate with housekeeping and management teams to ensure room readiness aligns with scheduling and guest needs.
- Demonstrate strong attention to detail when handling confidential guest and financial information.
Member Services Associate
YMCA
07.2017 - 01.2025
- Maintained accurate member records, processed payments, and tracked account updates for 100+ members daily.
- Generated and verified reports to ensure proper documentation of registrations, billing adjustments, and program participation.
- Coordinated scheduling, facility usage, and membership flow to maintain steady front-desk operations.
- Operated Oracle and Daxco systems for real-time data entry, troubleshooting discrepancies, and transaction verification.
- Partnered with management to resolve account issues and improve operational workflow.
- Promoted programs and services, contributing to increased membership retention and engagement.
Education
Associate Degree - Management
Spartanburg Community College
Spartanburg, SC08.2009
High School Diploma - undefined
Union High School
Union, SC05.2003
Skills
Strong organizational and multitasking skills
Excellent communication skills, both verbal and written
Attention to Detail
Quick Learner with problem-solving skills
Proficient in Microsoft Word, Excel, Access, and PowerPoint
Knowledge of OnQ Property Management System, PEP, Oracle, Daxco, and eClinicalWorks
Certification
- Accounting Principles
- Financial Management
- Human Resource Management
- Marketing
Timeline
Patient Experience Host
Brio Primary Care
06.2026 - Current
Front Desk Associate
Hampton Inn Hotel
10.2021 - Current
Member Services Associate
YMCA
07.2017 - 01.2025
Associate Degree - Management
Spartanburg Community College
High School Diploma - undefined
Union High School