Lance Archer
Moncks Corner
Summary
Dynamic operations manager with a proven track record at Charleston Wilbert, excelling in operational efficiency and crisis management. Expert in logistics coordination and team leadership, I have successfully optimized inventory levels and enhanced customer satisfaction, driving projects to completion on time and within budget while fostering strong stakeholder relationships.
Overview
19
19
years of professional experience
Work History
Manager of Operations
Charleston Wilbert
Summerville
05.2006 - Current
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Oversaw inventory management activities including ordering supplies as needed.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Investigated customer complaints related to product and service quality or delivery issues.
- Ensured compliance with applicable laws and regulations related to operations.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Coordinated logistics and supply chain operations, ensuring timely delivery of products and services.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.
- Led crisis management efforts, quickly resolving operational disruptions with minimal impact.
- Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
- Hired and onboarded team members to meet immediate and expected demand.
Education
High School Diploma -
Speake High School
Danville, Alabama05-2002
Skills
- Operational efficiency
- Inventory management
- Logistics coordination
- Customer service
- Team leadership
- Crisis management
- Task delegation
Timeline
Manager of Operations
Charleston Wilbert
05.2006 - Current
High School Diploma -
Speake High School
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