LaNya Perry
Rock Hill
Summary
Detail-oriented and efficient Data Entry Specialist with over 6 years of experience in customer support, administrative operations, and claims processing. Proven expertise in entering, verifying, and maintaining large volumes of data, including insurance claims and confidential customer records. Skilled in streamlining processes to enhance accuracy and productivity while ensuring compliance with industry standards. Committed to delivering high-quality results in fast-paced environments, contributing to overall organizational success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative / Data Entry Specialist
TTEC
05.2020 - 05.2025
- Processed and reviewed insurance claims, verifying eligibility, policy details, and documentation.
- Entered and maintained high-volume claims and customer data in CRM systems.
- Researched claim discrepancies and escalated complex cases.
- Responded to customer inquiries regarding claim status, coverage, and billing.
- Ensured confidentiality and compliance in all claims handling.
- Improved data accuracy by identifying errors and inconsistencies.
Technical Support Representative
Concentrix
10.2018 - 04.2020
- Managed data entry and tracking for customer tickets and technical issues.
- Logged detailed documentation of customer interactions and resolutions.
- Utilized multiple software tools to research, verify, and input accurate information.
- Maintained confidentiality and data security across all customer files.
Education
Bachelor of Science (B.S.) - Graphic Design
The Los Angeles Film School
01.2021
High School Diploma - undefined
Northwestern High School
01.2012
Skills
- Claims processing expertise
- Data entry proficiency
- Experience with spreadsheet management and CRM tools
- Insurance eligibility assessment
- Quality control and data analysis
- Customer engagement skills
- Strategic critical thinking
Timeline
Customer Service Representative / Data Entry Specialist
TTEC
05.2020 - 05.2025
Technical Support Representative
Concentrix
10.2018 - 04.2020
High School Diploma - undefined
Northwestern High School
Bachelor of Science (B.S.) - Graphic Design
The Los Angeles Film School