LaNyia Greene
Charleston
Summary
Adept at elevating customer experiences, I honed my skills in professional communication and problem-solving at Harris Teeter, ensuring high service standards. My background in retail and training roles, including at Forever 21, showcases my adaptability and leadership abilities. Proficient in POS systems and mentorship, I consistently exceed performance targets by fostering team versatility and efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Pickup and Delivery
Harris Teeter
05.2024 - Current
- Provided exceptional customer service through professional communication and problem-solving skills.
- Resolved customer concerns promptly, fostering strong relationships with repeat clients.
- Assisted customers with loading or unloading items when necessary, demonstrating a commitment to superior service.
- Managed time effectively, balancing multiple tasks while maintaining high-quality service standards.
Retail Associate
Forever 21
10.2024 - 12.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Trainer
Moes Southwest Grill
08.2023 - 05.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Education
Emergency Medical Technician
Greenville Technical College
Greenville, SC12-2024
High School Diploma -
James Island Charter High School
James Island, SC06-2024
Skills
- Lifting techniques
- Customer service
- Time management
- Dependable and reliable
- Multitasking and organization
- Adaptability and flexibility
- Valid Driver's license
- Team leadership and supervision
Certification
- Basic Life Support Certification (BLS)
- [SC] Driver's License
- CPR/AED Certification
Timeline
Retail Associate
Forever 21
10.2024 - 12.2024
Pickup and Delivery
Harris Teeter
05.2024 - Current
Crew Trainer
Moes Southwest Grill
08.2023 - 05.2024
Emergency Medical Technician
Greenville Technical College
High School Diploma -
James Island Charter High School
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