LaOsha Tunstall
Seneca
Summary
Dynamic professional with a strong background as a Fraud Operations Specialist at Bank of America, skilled in data analysis and conflict resolution. Proven ability to identify fraud patterns and enhance Incident prevention strategies. Certified in First Aid and CPR, with a commitment to maintaining safety and security in high-pressure environments. Correctional Officer offers 1-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages Inmate behavior with focus maintaining order and proactively addressing potential conflicts. Hardworking skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches.
Seasoned Correctional Officer with notable experience in managing inmate populations, enforcing facility policies and ensuring public safety. Skilled in crisis management, conflict resolution and communication. Built strong rapport with inmates to foster safe environment while consistently maintaining facility security. Previous work has positively impacted overall efficiency and safety within correctional facilities.
Overview
6
6
years of professional experience
Work History
Correctional Officer
McCracken Juvenile Detention Center
Paducah
03.2023 - 02.2024
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed behavior of residents individually and in groups.
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints, and searches.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Coordinated with other law enforcement personnel to exchange information.
- Conducted security checks of inmates and living areas.
- Restrained juvenile inmates when disturbances required physical intervention.
Medicaid Eligibility Specialist
Connexion Point
Memphis
08.2021 - 02.2022
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Wrote job orders from employers to record accurate description of required job duties, working hours and wages.
- Selected qualified applicants to refer to employers for possible job placement purposes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Fraud Operations Specialist
Bank of America
Memphis
01.2021 - 01.2022
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Manager
American Deli
Memphis
04.2018 - 10.2019
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Some College Ct - Fine Arts
West Kentucky Community And Technical College
Paducah, KyTimeline
Correctional Officer
McCracken Juvenile Detention Center
03.2023 - 02.2024
Medicaid Eligibility Specialist
Connexion Point
08.2021 - 02.2022
Fraud Operations Specialist
Bank of America
01.2021 - 01.2022
Manager
American Deli
04.2018 - 10.2019
Some College Ct - Fine Arts
West Kentucky Community And Technical College