LAQUADA ROBINSON
Rock Hill
Summary
Highly detailed, performance-driven and analytical professional with nearly 10 years of experience encompassing customer service, finance and accounting, business operations, analysis and fact gathering. A strategic and conceptual leader with a career distinguished by commended performance, ability to communicate effectively, execute key initiatives and maintaining reputable financial standing. Proven track record of streamlining and strengthening financial operations while ensuring client satisfaction in diverse, global, organizations.
Overview
10
10
years of professional experience
Work History
Benefits Specialist
Talent Bridge
12.2024 - 01.2025
- Verified patient specific benefits and precisely documented specifics for various payer plans including patient coverage, cost share, and access/provider options utilizing electronic programs
- Accurately collected and reviewed patient insurance information per program requirements
- Validated all necessary referrals, pre-certification and authorizations for services
- Identified any coverage restrictions and details on how to expedite patient access to care
- Reported any reimbursement trends or delays to management
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels
- Resolved issues regarding denials, complaints and escalated calls
- Observed strict procedures to maintain data and plan participant confidentiality
- Completed and submitted insurance forms and claims in a timely manner
Medical Screener - Reception Technician (Customer Service)
CSL PLASMA
04.2024 - 11.2024
- Registered applicants and transferred donors based upon completion of appropriate training and operational needs
- Answered telephones to answer questions or transfer calls to appropriate staff member
- Maintained alertness and awareness to any reaction a donor may have during or after the pheresis process
- Ensured the accurate recording of donor data in the electronic donor information management system as outlined
- Educated donors on use of therapeutic products made of donated plasma; explaining the screening, systems, donation fees, policies, nutrition and other information
- Alerted Group Leader or Supervisor of donor flow issues
- Maintained confidentiality of all personnel, donor and center information
Payroll/AR Coordinator
DOC MAINTENANCE
03.2021 - 09.2023
- Compiled payroll information for 40 Field Technicians from daily and weekly labor, reimbursement journals, and payroll verification forms
- Served as primary point of contact to provide guidance and facilitate resolution for verification, onboarding, and payroll
- Audited labor and reimbursement journal for accuracy
- Delivered comprehensive support maintaining records and files in accordance with state and federal laws
- Coordinated with management to reconcile work orders in its entirety for accurate billing of rates, parts pricing, shipping costs, etc
- Communicate effectively with Field Technicians, Service Coordinators, and District Managers by phone and email to resolve errors and discrepancies in reported worked time and expenses
- Provided assistance and guidance to other team members with complex invoicing of other customers
- Consistently met weekly and monthly deadline expectations
- Ensured compliance with federal, state and local requirements by maintaining knowledge of existing, newly acted and anticipated legislation
Benefits Verification Specialist
AMERISOURCEBERGEN
09.2019 - 07.2020
- Verified patient specific benefits and precisely documented specifics for various payer plans including patient coverage, cost share, and access/provider options utilizing electronic programs
- Accurately collected and reviewed patient insurance information per program requirements
- Validated all necessary referrals, pre-certification and authorizations for services
- Identified any coverage restrictions and details on how to expedite patient access to care
- Reported any reimbursement trends or delays to management
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels
- Resolved issues regarding denials, complaints and escalated calls
- Observed strict procedures to maintain data and plan participant confidentiality
- Completed and submitted insurance forms and claims in a timely manner
Dispatcher
MOOD MEDIA, LLC
04.2019 - 08.2019
- Provided satisfactory service through coordinating or removing service by request, emailing service issues, and reported and assigned service request tickets to technicians in the case of unresolved client satisfaction
- Responded to general customer inquiries regarding company schedule and requested lead times, equipment service, and invoicing
- Promptly followed up using various communication methods to monitor service quality
- Efficiently dispatched technicians, equipment, or service vehicles to the appropriate locations according to customer requests; prioritizing calls to maximize revenue and profit potential
- Maintained comprehensive understanding of services and pricing structure to provide accurate estimates and make strategic dispatch decisions
- Ensured detailed records of service calls, technician routes, and customer feedback, utilizing this data to identify areas for improvement
- Worked closely with internal, external, and other MOOD affiliates, involving accounts receivables, collections, Admin/Billing, and Sales
Customer Service Representative/Special Projects Coordinator
MOOD MEDIA, LLC
09.2014 - 01.2019
- Responded to 100+ weekly inbound and outbound communications to potential and existing customers via telephone, email and on-line chat to qualify leads, provide technical support, and process payments
- Emphasized product features and benefits based on customers needs; allowing customers to maximize funds for music services
- Troubleshot music devices and dispatched to technicians to restore client music in the case of disruption
- Accepted and applied payments on accounts, performing complex research to identify misapplied payments and resolve billing issues; providing online assistance
Education
Certificate - Payroll Income Tax
York Technical College
Rock Hill, SC08-2024
Associate of Applied Science - ACCOUNTING
York Technical College
12-2017
OFFICE TECHNOLOGY CERTIFICATE -
York Technical College
01.2002
Skills
- Customer Service
- Finance/Accounting
- Project Management
- Attention to Detail
- Payroll/Accounts Receivable
- Client Focused
- Document Management
- Business Systems
- Sage 50
- QuickBooks
- Oracle
- Data Entry & Processing
- Onboarding
- Invoicing
- Strategic Planning
- Microsoft Office Suite
- Benefits Verification
- Excellent Written and Verbal Communication
- Claims/Reporting
- Training and Development
- Policy and Procedures
- Collaborative Team Player
- Employee Relations
- OSHA and HSE
Timeline
Benefits Specialist
Talent Bridge
12.2024 - 01.2025
Medical Screener - Reception Technician (Customer Service)
CSL PLASMA
04.2024 - 11.2024
Payroll/AR Coordinator
DOC MAINTENANCE
03.2021 - 09.2023
Benefits Verification Specialist
AMERISOURCEBERGEN
09.2019 - 07.2020
Dispatcher
MOOD MEDIA, LLC
04.2019 - 08.2019
Customer Service Representative/Special Projects Coordinator
MOOD MEDIA, LLC
09.2014 - 01.2019
Certificate - Payroll Income Tax
York Technical College
Associate of Applied Science - ACCOUNTING
York Technical College
OFFICE TECHNOLOGY CERTIFICATE -
York Technical College
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