Lara Carter
Bluffton
Summary
Detail-oriented professional with extensive experience in training and operational management, known for strong communication skills and dedication to process improvement. Proven track record in administrative leadership, consistently delivering high-quality executive support and managing internal and external operations. Skilled in team performance management, schedule coordination, and implementing efficiency-enhancing process improvements.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Administrative Coordinator II - Statewide Trainer
SC Department of Natural Resources
West Columbia
10.2023 - Current
- Developed and maintained LWS Standards of Operating Procedures.
- Designed new employee onboarding training program for LWS Section.
- Delivers training to all LWS new employees and veteran staff statewide.
- Assist in overall management of LWS Section operations.
- Establish goals and objectives for LWS Section initiatives.
Administrative Coordinator I - LWS Supervisor
SC Department of Natural Reources
West Columbia
04.2021 - 10.2023
- Supervised a staff of 25, ensuring efficient operations at central office.
- Prepared daily work assignment schedules to optimize staff productivity.
- Monitored customer service windows and phone queues for adequate staffing.
- Approved and managed staff leave requests to maintain workflow continuity.
- Tracked office supplies and forms, ensuring timely ordering and stocking.
- Evaluated procedures for receipt collection, implementing guidelines for compliance.
- Ensured adherence to purchase card industry compliance policies among staff.
- Analyzed complex customer issues through service channels and correspondence.
- Worked hand in hand with Program Manager II to oversee all LWS office locations and manage, test, and implement, new programs, trainings, and changes required by law.
Fiscal Analyst II
SC Department of Mental Health
Columbia
01.2019 - 04.2021
- Delivered specialized help desk support for SCEIS, SAP, and SRM to end users.
- Conducted training sessions and provided hands-on assistance to enhance user proficiency.
- Trained new employees in finance and purchasing, offering quarterly refresher courses.
- Updated training materials promptly to reflect changes in processes or systems.
- Created help desk tickets for SCEIS and SRM issues within SharePoint system.
- Assisted accounts payable with processing payments, vouchers, IDTs, and approvals of payments to vendors.
- Served as liaison between SCDMH and SCEIS help desk for effective communication.
- Managed inventory of assets across all departments within the Department of Mental Health.
Administrative Coordinator I
SC Department of Mental Health
Columbia
05.2018 - 01.2019
- Managed calendars for finance supervisors, coordinating meetings and schedules efficiently.
- Processed incoming mail and handled all phone inquiries promptly.
- Oversaw supply management for Finance Department, ensuring adequate inventory levels.
- Processed petty cash vouchers through SCEIS for weekly inpatient facilities.
- Assisted with Superbills and SOVA documents to support financial operations.
- Facilitated Tax Set Off Program activities to ensure compliance and efficiency.
Administritve Assistant
SC Department of Natural Resources
Columbia
10.2014 - 05.2018
- Processed and entered incoming mail into company database efficiently.
- Managed incoming customer phone calls and email inquiries to provide prompt responses.
- Scanned records into retention system for accurate data management.
- Printed, packed, and mailed tags, licenses, and boat decals regularly.
- Assisted supervisor with daily operations, including office management and employee training.
- Opened and closed market location daily, handling cash balancing and security tasks.
- Executed various administrative tasks to support seamless office functioning.
Education
High School Diploma -
Airport High School
Cayce05-2008
Some College (No Degree) - Business Courses
Midlands Technical College
West Columbia, SCSome College (No Degree) - Education
Erskine College
Due West, SCSkills
- Training development and compliance
- Workflow optimization
- Staff supervision and management
- Customer service
- Effective communication
- Time management
- Problem solving
- Verbal and written communication
Certification
SC Notary
References
References available upon request.
Timeline
Administrative Coordinator II - Statewide Trainer
SC Department of Natural Resources
10.2023 - Current
Administrative Coordinator I - LWS Supervisor
SC Department of Natural Reources
04.2021 - 10.2023
Fiscal Analyst II
SC Department of Mental Health
01.2019 - 04.2021
Administrative Coordinator I
SC Department of Mental Health
05.2018 - 01.2019
Administritve Assistant
SC Department of Natural Resources
10.2014 - 05.2018
High School Diploma -
Airport High School
Some College (No Degree) - Business Courses
Midlands Technical College
Some College (No Degree) - Education
Erskine College