Lara Bright
Anderson
Summary
Patient Access Representative with proven organizational skills, adept at managing patient requests and service workflows from initial contact to completion. Experienced in high-volume call center environments, efficiently handling inquiries, scheduling appointments, and providing comprehensive support. Proficient in Microsoft Office and administrative tasks, with a strong commitment to learning new technologies and contributing to team success.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
Tricare West
Colorado Springs
11.2021 - 06.2022
- Facilitate the process of booking appointments and manage the flow of patients.
- Ensure that patients possess appropriate coverage for their healthcare needs through accurate verification of their insurance.
- Provide patients with convenient access to their health information and test results.
- Assist patients through the registration process and ensure they receive necessary care.
- Katmai | Colorado Springs CO
Preschool Teacher
Peterson AFB Child Development Center
04.2015 - 08.2021
- Delivered and taught E.L.M. (Early Learning Matters) curriculum developed by Purdue University.
- Developed weekly lesson plans using E.L.M., Creative Curriculum, Project Approach, STEM, and other methodologies.
- Authored monthly parent newsletters.
- Maintained portfolios for 24 children through observation and documentation.
- Led semi-annual and annual parent-teacher conferences.
- Mentored and coached new teachers and staff.
- Conducted monthly evaluations of co-teachers.
- Created an online preschool portfolio for NAEYC accreditation.
Preschool Teacher
Bright Horizons Family Solutions / USAA Child Development Center
09.2005 - 03.2015
- Supported children’s social, emotional, physical, and cognitive development through intentional teaching.
- Fostered a cooperative and inclusive classroom environment.
- Developed weekly lesson plans using World at Our Fingertips, Teaching Strategies Gold, Handwriting Without Tears, Everyday Mathematics, STEM, and other tools.
- Maintained individual child portfolios.
- Built strong parent partnerships through daily communication, conferences, newsletters, and involvement activities.
- Mentored and trained new teachers.
- Created an online classroom portfolio for NAEYC accreditation.
Part-Day Enrichment Teacher
Peterson AFB / R.P. Lee Youth Center
02.2002 - 09.2005
Education
Early Childhood Education Program -
Pikes Peak Community College
Colorado Springs, COC.D.A. - Early Childhood
Tom P. Haney Technical Center
Panama CitySkills
- Appointment scheduling
- Insurance verification
- Health information access
- Patient registration
- Customer service
- Patient relationship management
- Child assessment
- Curriculum development
- Team collaboration
- Problem solving
- Empathy and compassion
- Time management
- Organized
- Pays attention to detail
References
Available upon request
Timeline
Patient Access Representative
Tricare West
11.2021 - 06.2022
Preschool Teacher
Peterson AFB Child Development Center
04.2015 - 08.2021
Preschool Teacher
Bright Horizons Family Solutions / USAA Child Development Center
09.2005 - 03.2015
Part-Day Enrichment Teacher
Peterson AFB / R.P. Lee Youth Center
02.2002 - 09.2005
Early Childhood Education Program -
Pikes Peak Community College
C.D.A. - Early Childhood
Tom P. Haney Technical Center