Summary
Overview
Work History
Education
Skills
Timeline
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Lashay AIKEN

Walterboro

Summary

Dynamic Collections Specialist with a proven track record at Alorica, adept at reducing delinquency rates through strategic negotiation and relationship building. Skilled in credit and collections, I excel in analyzing accounts and implementing tailored solutions, enhancing customer satisfaction while maintaining accurate financial records. Team-oriented and results-driven, I thrive in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Collections Specialist

Alorica
03.2023 - 06.2024
  • Managed outbound communications to resolve outstanding financial obligations efficiently.
  • Analyzed customer accounts to identify payment patterns and recommend tailored solutions.
  • Collaborated with team members to streamline collections processes and enhance customer satisfaction.
  • Documented interactions and maintained accurate records in CRM systems for improved tracking.
  • Educated customers on payment options and consequences, fostering better understanding and compliance.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.

Account Clerk

Teleperformance USA
09.2022 - 03.2023
  • Processed invoices and expense reports using accounting software.
  • Assisted with data entry of financial transactions into ledger systems.
  • Maintained accurate records of accounts payable and receivable activities.
  • Supported month-end closing procedures by organizing financial documentation.
  • Monitored accounts for overdue payments and initiated follow-up actions.
  • Set up and updated Excel spreadsheets to track financial data.
  • Participated in cross-training initiatives to broaden knowledge base and provide backup support for other finance team members.
  • Input financial data and produced reports using Software.

Education

Colleton County High School
Walterboro, SC

Skills

  • Credit and collections
  • Teamwork orientation
  • Account review
  • Relationship building

Timeline

Collections Specialist

Alorica
03.2023 - 06.2024

Account Clerk

Teleperformance USA
09.2022 - 03.2023

Colleton County High School
Lashay AIKEN