Lashay AIKEN
Walterboro
Summary
Dynamic Collections Specialist with a proven track record at Alorica, adept at reducing delinquency rates through strategic negotiation and relationship building. Skilled in credit and collections, I excel in analyzing accounts and implementing tailored solutions, enhancing customer satisfaction while maintaining accurate financial records. Team-oriented and results-driven, I thrive in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Collections Specialist
Alorica
03.2023 - 06.2024
- Managed outbound communications to resolve outstanding financial obligations efficiently.
- Analyzed customer accounts to identify payment patterns and recommend tailored solutions.
- Collaborated with team members to streamline collections processes and enhance customer satisfaction.
- Documented interactions and maintained accurate records in CRM systems for improved tracking.
- Educated customers on payment options and consequences, fostering better understanding and compliance.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
Account Clerk
Teleperformance USA
09.2022 - 03.2023
- Processed invoices and expense reports using accounting software.
- Assisted with data entry of financial transactions into ledger systems.
- Maintained accurate records of accounts payable and receivable activities.
- Supported month-end closing procedures by organizing financial documentation.
- Monitored accounts for overdue payments and initiated follow-up actions.
- Set up and updated Excel spreadsheets to track financial data.
- Participated in cross-training initiatives to broaden knowledge base and provide backup support for other finance team members.
- Input financial data and produced reports using Software.
Education
Colleton County High School
Walterboro, SCSkills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
Timeline
Collections Specialist
Alorica
03.2023 - 06.2024
Account Clerk
Teleperformance USA
09.2022 - 03.2023
Colleton County High School
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