LaShay Pinckney
Walterboro
Summary
With over 11 years of customer service experience, I have developed a strong foundation in providing exceptional support to clients. My 4+ years of reviewing claims have honed my attention to detail and analytical skills. Leveraging 12 years of marketing experience, I am well-versed in developing effective strategies to promote products and services. Furthermore, my extensive sales background of over 12 years has equipped me with the ability to build rapport with customers and drive revenue growth. As a seasoned coach and trainer with 6+ years of experience, I excel at guiding individuals towards achieving their full potential. With 3+ years of teller/banking experience, I am proficient in handling various financial transactions. My strong oral and communication skills allow me to effectively convey information and build relationships with clients. Additionally, I am highly proficient in Microsoft Word, Excel, and PowerPoint, enabling me to produce high-quality documents and presentations. With expertise in opening both consumer and business accounts, I am well-equipped to meet the banking needs of diverse clientele. Lastly, my aptitude for team building exercises fosters a collaborative work environment that drives success.
Overview
13
13
years of professional experience
Work History
Enrollment Specialist II
Conduent Business Services
08.2024 - Current
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Understood and thoroughly explained services provided to customers and potential customers.
Patient Care Advocate
Teleperformance USA
01.2020 - Current
- Provide prompt, accurate, thorough, and courteous responses to all customer inquiries
- Performs research as needed to resolve inquiries
- Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, or web inquires
- Handles situations which may require adaptation of response or extensive research
- Accurately documents inquiries
- Performs other research as needed to resolve inquiries
- Coordinates with other departments to resolve problems
Customer Service Advocate I
BlueCross BlueShield of SC
03.2016 - Current
- Provide accurate, thorough, and courteous responses to customer inquiries
- Respond to non-routine customer inquiries that required deviation from standard screens and procedures
- Forward claims for adjustment per provider request via web/written inquiry
- Forward provider appeals for review per provider request via web/written inquiry
- Advise providers of member benefits and eligibility via telephone/web inquiry
- Blue Steps
- Replying to web and written inquiries for providers with BlueChoice HealthPlan and BlueCross BlueShield (National)
Substitute Teacher, K-12
Kelly Education Services
07.2023 - 07.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Customer Service Advocate II
BlueCross BlueCross BlueShield of SC
04.2018 - 12.2019
- Provide prompt, accurate, thorough, and courteous responses to all customer inquiries
- Performs research as needed to resolve inquiries
- Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, or web inquires
- Handles situations which may require adaptation of response or extensive research
- Accurately documents inquiries
- Performs other research as needed to resolve inquiries
- Coordinates with other departments to resolve problems
Customer Service Advocate I
Kelly Services
10.2015 - 03.2016
- Provide accurate, thorough, and courteous responses to customer inquiries
- Respond to non-routine customer inquiries that required deviation from standard screens and procedures
- Inbound customer inquiries
- Blue Steps
Retail Banker I
Woodforest National Bank
03.2014 - 07.2015
- Opening and closing consumer accounts
- Opening and closing business accounts
- Marketing/sales
- Working with prospective residents to identify their needs
- Screening and approving qualified applicants in accordance with company policy
- Performing general administrative tasks such as software data entry, filing, typing, and answering phones
- Filing claims on behalf of customer
- Attending and assisting with branch events and activities as required
Customer Service Representative 3
Wells Fargo Bank NA
05.2012 - 03.2014
- Marketing
- Sales
- Filing claims on behalf of customers
- Inbound customer service
- Customer retention
- Promotion from Phone Banker I to Phone Banker II
- Promotion from Phone Banker II to CSR 3
Education
Bachelor - Human Resources Management
Bryan University
Phoenix, AZ07-2028
Skills
- Strong oral and communication skills
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft PowerPoint
- Proficient in opening consumer accounts
- Proficient in opening Business accounts
- Great with team building exercises
- Employee training
- Customer service
- Effective communication
- Problem solving
- Team building
Years Of Experience
11+, 4+, 12, 12+, 6+, 6+, 3
Phone Numbers
(843) 635-5883; (843) 888-7334
Timeline
Enrollment Specialist II
Conduent Business Services
08.2024 - Current
Substitute Teacher, K-12
Kelly Education Services
07.2023 - 07.2024
Patient Care Advocate
Teleperformance USA
01.2020 - Current
Customer Service Advocate II
BlueCross BlueCross BlueShield of SC
04.2018 - 12.2019
Customer Service Advocate I
BlueCross BlueShield of SC
03.2016 - Current
Customer Service Advocate I
Kelly Services
10.2015 - 03.2016
Retail Banker I
Woodforest National Bank
03.2014 - 07.2015
Customer Service Representative 3
Wells Fargo Bank NA
05.2012 - 03.2014
Bachelor - Human Resources Management
Bryan University
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