Lashonda Habersham

• Complete 40 hours weekly generate 60,000 annually.
• Enhanced customer satisfaction by addressing and resolving complex inquiries within a timely manner.
• Assists with various personnel actions.
• Achieved higher customer retention rates with personalized service and follow-up interactions.
• Reduced response times, effectively managing high call volumes during peak hours.
• Increased team productivity by providing comprehensive training to new CSRs on company policies and best practices.
• Collaborated with cross-functional teams to ensure seamless resolution of customer issues, resulting in better overall service experience.
• Facilitated sales growth by upselling products and services based on customers'' needs and preferences.
• Mentored junior CSRs, sharing knowledge of best practices and techniques for driving positive customer outcomes.
• Implemented feedback surveys to gauge customer satisfaction levels, using data to drive continuous improvement initiatives.
• Provide general information concerning personnel issues.
• Developed troubleshooting guides for common customer concerns, expediting issue resolution timeframes.
• Served as the primary liaison between customers and internal departments, ensuring prompt resolution of escalated cases.

Supervisor, Jametta Ming 843-926-5227

• Completed 20 hours weekly generated 15,000 annually.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Improved program efficiency by consistently monitoring and evaluating project progress.
• Monitored compliance with regulations and policies, proactively addressing any deviations from established guidelines.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Improved program efficiency by consistently monitoring and evaluating project progress.

Supervisor, Tiffany Walker 843-884-2528

• Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
• Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
• Operated various tools and equipment proficiently for faster product assembly without compromising quality.
• Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
• Enhanced production efficiency by assembling products quickly and accurately on the assembly line.

• Worked 40 hours weekly generated 45,000 annually.
• Provided dispatch communication for Para-transit company that specialized in dealing with clients that were mentally/physically disable.
• Procedures were for me to supervise a staff of 12-15 drivers as they transport clients while also inserting data within at system.
• I served a customer base of 250-375 clients daily in which provided services in regard to creating reservations, scheduling appointments, and directing calls to assist a vast number of clients.
• Manage computer, multi-telephone lines, and two-way radio.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Directed dispatching, routing, and tracking 12-15 fleet vehicles.
• Trained and provided guidance for new team members to apply best practices and comply with protocols and regulations.
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
• Minimized cost of operations by optimizing routes for drivers to align with budget.

Supervisor, Jennifer Green 843-745-4101