Lashonda Inabinett
St. Helena
Summary
Customer Care Specialist with extensive experience at Terminix Services, demonstrating exceptional customer service and problem-solving abilities. Skilled in data management and enhancing customer satisfaction through effective communication. Consistently recognized for prompt issue resolution, ensuring seamless client experiences in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Customer Care Specialist
Terminix Service
Beaufort
04.2018 - Current
- Provides a variety of outstanding customer care support for the Beaufort Branch
- Customer advocate for all customer service issues; work to identify and correct customer’s issues
- Take ownership of customer service issues and resolve them to the customer’s satisfaction
- Responsible for handling all initial customer request
- Make outgoing calls to established and potential customers
- Schedule customer care visits via face-to-face, telephone, email and/or chat
- Coordinate emergency visits via telephone with Terminix Field Staff; providing customer information and service request
- Prepare and queue daily reports for field and office staff
- Maintain all internal databases utilize to schedule customer visits
- File and maintain all paper filing systems
- Assist Office Manager with other administrative duties as needed
Cashier
Chocolate Tree, Inc
Beaufort
10.2017 - 03.2018
- Provided excellent customer service for specialty candy shop
- Provided positive and friendly attitude; greeted and thanked customers
- Assisted customers with purchases; recommended local favorite items
- Utilized cash register to complete all cash and credit card payments; issued receipts for transactions
- Maintain clean store appearance
Crew Member
McDonald's
Beaufort
02.2016 - 10.2017
- Provided excellent customer service to customers
- Provided positive and friendly attitude; greeted and thanked customers
- Utilized cash register to complete all cash and credit card payments
- Prepared customer food orders and distributed in a timely manner
- Turned it cash drawer and sales reconciliation at shift’s end
- Maintained clean and orderly cash station area; stocked and maintained sales area with various supplies and products
- Maintained awareness of safety issues and report them immediately to manager
Education
Graduate Certificate - Dental Assisting
Accelerated Academy
10515 White Bluff Rd, Savannah, GA, 3140607-2025
Morris College
Sumter, SC05.2008
High School Diploma -
Beaufort High School
Beaufort, SC05-2007
Skills
- Customer service excellence
- Customer care expertise
- Microsoft Office proficiency
- Data retrieval and management
- Verbal and written communication
- Time management strategies
- Fast-paced environment adaptability
- Communication proficiency
- Organizational effectiveness
- Attention to detail
- Data entry accuracy
- Problem-solving abilities
- Adaptability and flexibility
- Critical thinking skills
- Multitasking capabilities
- Analytical thinking
- 56 hours of clinical skills hours
- CPR Certificate
- Radiology Certificate of Completion
References
References Available Upon Request
Timeline
Customer Care Specialist
Terminix Service
04.2018 - Current
Cashier
Chocolate Tree, Inc
10.2017 - 03.2018
Crew Member
McDonald's
02.2016 - 10.2017
Graduate Certificate - Dental Assisting
Accelerated Academy
Morris College
High School Diploma -
Beaufort High School
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