Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lashonda Inabinett

St. Helena

Summary

Customer Care Specialist with extensive experience at Terminix Services, demonstrating exceptional customer service and problem-solving abilities. Skilled in data management and enhancing customer satisfaction through effective communication. Consistently recognized for prompt issue resolution, ensuring seamless client experiences in high-pressure environments.

Overview

9
9
years of professional experience

Work History

Customer Care Specialist

Terminix Service
Beaufort
04.2018 - Current
  • Provides a variety of outstanding customer care support for the Beaufort Branch
  • Customer advocate for all customer service issues; work to identify and correct customer’s issues
  • Take ownership of customer service issues and resolve them to the customer’s satisfaction
  • Responsible for handling all initial customer request
  • Make outgoing calls to established and potential customers
  • Schedule customer care visits via face-to-face, telephone, email and/or chat
  • Coordinate emergency visits via telephone with Terminix Field Staff; providing customer information and service request
  • Prepare and queue daily reports for field and office staff
  • Maintain all internal databases utilize to schedule customer visits
  • File and maintain all paper filing systems
  • Assist Office Manager with other administrative duties as needed

Cashier

Chocolate Tree, Inc
Beaufort
10.2017 - 03.2018
  • Provided excellent customer service for specialty candy shop
  • Provided positive and friendly attitude; greeted and thanked customers
  • Assisted customers with purchases; recommended local favorite items
  • Utilized cash register to complete all cash and credit card payments; issued receipts for transactions
  • Maintain clean store appearance

Crew Member

McDonald's
Beaufort
02.2016 - 10.2017
  • Provided excellent customer service to customers
  • Provided positive and friendly attitude; greeted and thanked customers
  • Utilized cash register to complete all cash and credit card payments
  • Prepared customer food orders and distributed in a timely manner
  • Turned it cash drawer and sales reconciliation at shift’s end
  • Maintained clean and orderly cash station area; stocked and maintained sales area with various supplies and products
  • Maintained awareness of safety issues and report them immediately to manager

Education

Graduate Certificate - Dental Assisting

Accelerated Academy
10515 White Bluff Rd, Savannah, GA, 31406
07-2025

Morris College
Sumter, SC
05.2008

High School Diploma -

Beaufort High School
Beaufort, SC
05-2007

Skills

  • Customer service excellence
  • Customer care expertise
  • Microsoft Office proficiency
  • Data retrieval and management
  • Verbal and written communication
  • Time management strategies
  • Fast-paced environment adaptability
  • Communication proficiency
  • Organizational effectiveness
  • Attention to detail
  • Data entry accuracy
  • Problem-solving abilities
  • Adaptability and flexibility
  • Critical thinking skills
  • Multitasking capabilities
  • Analytical thinking
  • 56 hours of clinical skills hours
  • CPR Certificate
  • Radiology Certificate of Completion

References

References Available Upon Request

Timeline

Customer Care Specialist

Terminix Service
04.2018 - Current

Cashier

Chocolate Tree, Inc
10.2017 - 03.2018

Crew Member

McDonald's
02.2016 - 10.2017

Graduate Certificate - Dental Assisting

Accelerated Academy

Morris College

High School Diploma -

Beaufort High School
Lashonda Inabinett