Lashonda Montgomery
Bishopville
Summary
Customer Service professional with 10 years of experience seeking Customer Service Rep role. Proven track record in providing exceptional customer service, managing data entry tasks, and handling telephone inquiries efficiently. Strong background in coordinating schedules, optimizing routes, and maintaining accurate documentation to enhance service delivery.
Overview
10
10
years of professional experience
Work History
Substance Use Screening Technician
CLT Drug Testing Services
05.2023 - Current
- Maintain accurate inventory documentation and assist with supply orders to ensure seamless operations.
- Coordinate scheduling for random drug testing and process samples for confirmation testing with precision.
- Handle incoming calls with professionalism and enthusiasm, addressing customer inquiries and providing solutions promptly.
- Conduct data entry accurately into various systems while maintaining high attention to detail.
- Manage client information securely, including cash handling and transaction processing when applicable.
Dispatcher
RDC Expedited Inc
09.2015 - Current
- Coordinate driver schedules and optimize routes to enhance efficiency in freight pickup and delivery.
- Communicate shipping details and provide timely updates to customers, maintaining a high level of service.
- Manage shipment-related documentation, including invoicing, and negotiate terms for rates and delivery timelines.
Mail Sorter/Material Handler
USPS
08.2023 - 12.2024
- Sorted mail with precision based on zip code designations to ensure accurate distribution of deliveries.
- Handled mail and packages safely and efficiently, including items weighing up to 50 pounds, to support consistent and reliable delivery services.
- Delivered exceptional customer service during mail and package distribution to rural areas, while maintaining a clean and organized work setting.
Education
Diploma - Medical Insurance Billing and Coding
Everest Institute
Diploma - undefined
Hartsville High School
Skills
- Microsoft Word
- Internet
Timeline
Mail Sorter/Material Handler
USPS
08.2023 - 12.2024
Substance Use Screening Technician
CLT Drug Testing Services
05.2023 - Current
Dispatcher
RDC Expedited Inc
09.2015 - Current
Diploma - Medical Insurance Billing and Coding
Everest Institute
Diploma - undefined
Hartsville High School