Latavia Cobin
Santee
Summary
Talented professional with customer service and front desk experience. Skilled in managing high-volume customer inquiries, data entry, and administrative duties. Possesses excellent communication and organizational skills. Demonstrated ability to provide courteous and efficient service in fast-paced environments.
Professional hospitality expert prepared for this role. Brings strong focus on team collaboration and achieving results. Known for adaptability and reliability. Skilled in customer service, communication, and problem-solving with positive attitude and proactive approach.
Experienced with delivering top-notch guest services, ensuring pleasant experience for all visitors. Utilizes strong communication and interpersonal skills to address and resolve guest concerns. Knowledge of hospitality practices, consistently creating welcoming and efficient environment.
Hospitality professional prepared to excel in managing front desk operations with high standards and results-driven approach. Known for strong team collaboration and adaptability in dynamic environments. Expertise in guest relations, staff management, and operational efficiency.
Experienced with front desk operations, ensuring seamless guest experiences and efficient service. Utilizes team leadership and problem-solving skills to maintain high standards. Knowledge of hospitality procedures and staff coordination to enhance overall performance.
Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Guest Associate
RaceTrac
St George SC
01.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of store environment to enhance customer experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
- Assisted in inventory management, restocking shelves, and ensuring product availability for customers.
- Resolved guest issues in a timely manner, maintaining professionalism and empathy at all times.
Front Desk Manager
Rodeway Inn
Santee, SC
10.2022 - 06.2024
- Processed payments accurately and efficiently.
- Assisted guests with room selection, inquiries, and reservations.
- Maintained an organized front desk area to ensure a professional appearance of the hotel lobby.
- Issued keys to guests upon check-in according to established procedures.
- Answered incoming calls promptly while providing accurate information regarding hotel services, rates, and amenities.
- Greeted customers and provided them with exceptional customer service.
- Utilized excellent communication skills to interact effectively with guests from diverse backgrounds.
- Managed all daily transactions including cash handling and credit and debit card processing.
- Updated guest profiles regularly in the reservation system.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Handled guest inquiries and resolved issues promptly to enhance customer satisfaction.
- Trained new staff on front desk procedures and customer service protocols.
- Monitored lobby area to maintain cleanliness and a welcoming atmosphere for guests.
- Processed payments and managed financial transactions with accuracy and attention to detail.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Implemented improvements in front desk workflows, increasing operational efficiency by streamlining tasks.
- Collaborated with housekeeping and maintenance teams to address guest requests effectively, ensuring guest comfort.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
FRONT DESK CLERK
Quality Inn And Suites
Santee, SC
06.2020 - 02.2022
- Processed payments accurately and efficiently.
- Assisted guests with room selection, inquiries, and reservations.
- Maintained an organized front desk area to ensure a professional appearance of the hotel lobby.
- Issued keys to guests upon check-in according to established procedures.
- Answered incoming calls promptly while providing accurate information regarding hotel services, rates, and amenities.
- Greeted customers and provided them with exceptional customer service.
- Managed all daily transactions including cash handling and credit and debit card processing.
- Facilitated check-in and check-out processes for guests in a timely manner.
- Prepared detailed shift reports before leaving each day.
HOUSEKEEPER
Quality Inn And Suites
Santee, SC
06.2020 - 02.2022
- Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment.
- Managed daily cleaning operations across guest rooms and common areas, ensuring high standards of cleanliness.
- Trained and supervised new staff on housekeeping protocols and safety procedures.
- Collaborated with maintenance team to address facility issues impacting guest experience promptly.
- Implemented quality control measures to maintain consistency in service delivery and guest satisfaction.
- Developed efficient inventory management practices for cleaning supplies to minimize waste.
- Demonstrated ability to clean and organize multiple rooms efficiently and effectively.
- Cleaned and restocked restroom areas with towels and toiletries.
- Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins.
SERVER
Pizza Hut
Santee, SC
08.2016 - 03.2018
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Greeted and accommodated guests, building positive experience from first interaction.
- Used good communication skills to reduce guest dissatisfaction.
- Trained new staff on menu knowledge and service protocols, improving team performance.
- Processed orders accurately and efficiently, enhancing overall dining experience.
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
COOK
Pizza Hut
Santee, SC
08.2016 - 03.2018
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
- Cooked food according to recipes set by establishment.
- Washed and sanitized hands throughout shift, promoting food safety and health requirements.
- Monitored food items, maintaining minimum guidelines for temperature, taste, and quality.
- Maintained temperatures of food products to reduce illness or waste.
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
- Prepared large quantities of food items according to recipes or specific customer orders.
- Stored and rotated food products properly, maintaining freshness.
- Prepared high-quality pizzas and menu items according to established recipes and standards.
- Operated kitchen equipment efficiently, ensuring compliance with safety and hygiene regulations.
- Trained new staff on food preparation techniques and operational procedures to maintain consistency.
- Collaborated with team members to streamline kitchen workflows, improving service speed during peak hours.
Education
High School Diploma -
Lake Marion High School And Technology Center
Santee, SC06-2018
Skills
- Financial Information Review
- Effective Planning
- Customer Service
- Guest Registration
- Checking Guests In and Out
- Brand Promotion
- Payment Processing
- Strong work ethic
- Exceptional communication
- Guest relations
- Reservation management
- Customer service
- Computer skills
- Flexible schedule
- Verbal and written communication
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Customer service expertise
- Hospitality service expertise
- Leadership qualities
- Conflict management
Languages
English
Timeline
Guest Associate
RaceTrac
01.2025 - Current
Front Desk Manager
Rodeway Inn
10.2022 - 06.2024
FRONT DESK CLERK
Quality Inn And Suites
06.2020 - 02.2022
HOUSEKEEPER
Quality Inn And Suites
06.2020 - 02.2022
SERVER
Pizza Hut
08.2016 - 03.2018
COOK
Pizza Hut
08.2016 - 03.2018
High School Diploma -
Lake Marion High School And Technology Center