Lateria Littleton
Aiken
Summary
Detail-oriented Quality Assurance professional with experience supporting quality audits, validating inventory accuracy, documenting findings, investigating discrepancies, and maintaining compliance with standardized procedures in a fast-paced fulfillment environment. Skilled in Microsoft Excel, Word, Outlook, data review, quality control, and process improvement. Recognized for strong attention to detail, problem-solving abilities, documenting findings, escalating quality concerns, and collaborating across teams to improve operational accuracy and quality.
Overview
2
2
years of professional experience
Work History
Fulfillment Associate & Learning Ambassador
Amazon Reverse Logistics
Appling, GA
01.2025 - Current
- Assist the Learning Trainer with onboarding new associates by teaching standard work, safety expectations, quality standards, and operational processes.
- Conduct process and quality audits to verify compliance with standard work, identify recurring defects, and improve operational accuracy.
- Review inventory records, research defects, investigate discrepancies, and resolve workflow issues affecting inventory accuracy and customer promise.
- Support the TQAM Quality Team by assisting with quality improvement projects, documenting findings, and maintaining operational quality standards.
- Monitor associate performance through LAAP observations, provide coaching, and reinforce quality expectations to improve consistency and accuracy.
- Document audit findings, quality concerns, coaching activities, and operational observations while maintaining accurate records.
- Identify process gaps, quality concerns, and operational barriers, communicating findings clearly to leadership for timely resolution.
- Utilize Microsoft Excel, Word, Outlook, and Amazon operational systems to document quality activities, monitor performance, and support reporting.
- Support multiple operational departments, including End of Line, Decant, QA, Problem Solve, MLG, CLAP, Outbound, and Water Spider while maintaining quality and productivity standards.
- Adapt to changing business needs while following standardized procedures and maintaining a high level of accuracy and attention to detail.
Education
Associate of Applied Science - Medical Assisting
Penn Foster Career School
Scranton, PA02-2027
High School Diploma -
Evans High School
Evans, GA05-2021
Skills
- Teamwork and Collaboration
- Attention to detail
- Quality Assurance
- Quality Control
- Data Validation
- Data Accuracy
- Quality Auditing
- Documentation
- Inventory Accuracy
- Problem Solving
- Root Cause Analysis
- Process Improvement
- Standard Work
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Reverse Logistics
Accomplishments
- Delivered LAAP coaching and continued support that led to an average 15% UPH increase for supported associates.
- Assisted the Learning Trainer with the onboarding of AAs, supporting new hires from initial instruction through continued floor support.
- Trained and onboarded 30+ associates on standard work, safety expectations, quality habits, and process flow.
- Provided safety coaching to 40+ associates while reinforcing clean work areas, safe movement, and compliance.
- Supported 1 year of Problem Solve work by researching defects, resolving inventory discrepancies, and clearing workflow barriers.
- Supported quality projects for the TQAM team, including clearing/cleaning totes, resolving dwelling issues, and improving inventory accuracy.
Additional Qualifications
- Experienced with Amazon operational tools, quality tracking, associate coaching documentation, and process support.
- Practical working knowledge of CRETS standard work, safety expectations, quality behaviors, and fulfillment center operations.
Timeline
Fulfillment Associate & Learning Ambassador
Amazon Reverse Logistics
01.2025 - Current
Associate of Applied Science - Medical Assisting
Penn Foster Career School
High School Diploma -
Evans High School