LaTesha Brickhouse
West Columbia
Summary
Dynamic Senior Client Representative at Blue Cross and Blue Shield, skilled in training and mentoring, enhanced client satisfaction through tailored solutions and effective contract negotiations. Proven ability in pipeline management and influencing skills, contributing to continuous improvement and exceptional service delivery. Recognized for resolving customer complaints with professionalism and efficiency.
Overview
11
11
years of professional experience
Work History
Senior Client Representative
Blue Cross and Blue Shield
03.2021 - 08.2025
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Delivered personalized service offerings by customizing solutions based on individual client requirements.
- Facilitated successful contract negotiations, ensuring mutually beneficial terms for both parties.
- Provided insightful feedback on product performance, contributing to continuous improvement efforts within the organization.
Leasing Agent
Reserve At Lake Carolina
01.2021 - 12.2021
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Desk Agent/Night Auditor/Supervisor
ATLANTIC SANDS HOTEL
01.2015 - 01.2020
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
Associate of Science - Pharmacy Technician
Ultimate Medical Academy
Online Education01-2020
Certificate of Technical Studies - Certified Medical Billing And Coding
Metro Wide Technical School
Newark, NJCertificate -
Shriver Job Corp
Fort Devens, MA Skills
- Training and mentoring
- Pipeline management
- Territory management
- Influencing skills
Timeline
Senior Client Representative
Blue Cross and Blue Shield
03.2021 - 08.2025
Leasing Agent
Reserve At Lake Carolina
01.2021 - 12.2021
Desk Agent/Night Auditor/Supervisor
ATLANTIC SANDS HOTEL
01.2015 - 01.2020
Associate of Science - Pharmacy Technician
Ultimate Medical Academy
Certificate of Technical Studies - Certified Medical Billing And Coding
Metro Wide Technical School
Certificate -
Shriver Job Corp
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