Latinya Ortiz
Sumter,SC
Summary
Dynamic professional with extensive experience in office administration and patient care, notably at Nanna's Loving Care Homecare. Proven ability in data entry and recordkeeping, complemented by strong customer service skills. Successfully streamlined communication processes, enhancing team collaboration and operational efficiency. Committed to maintaining confidentiality and delivering high-quality support in fast-paced environments.
Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrator
Nanna's Loving Care Homecare & Senior Services Llc
11.2019 - Current
- Supported daily administrative operations by managing correspondence and scheduling meetings.
- Assisted in maintaining organized filing systems to ensure efficient document retrieval.
- Learned to utilize office software for data entry and report generation, enhancing productivity.
- Collaborated with team members to streamline communication processes across departments.
- Engaged in training sessions to enhance understanding of administrative best practices and tools.
- Coordinated logistics for company events, ensuring seamless execution of activities.
- Provided support in preparing meeting materials and presentations for stakeholders.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
Licensed CNA
Compassionate Hearts
01.2023 - 06.2026
- Provided compassionate patient care, ensuring comfort and safety throughout daily activities.
- Assisted with personal hygiene tasks, promoting dignity and respect for patients.
- Monitored vital signs, recognizing changes and reporting to nursing staff promptly.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Trained and mentored new CNAs in best practices and patient handling techniques.
- Documented patient progress accurately, ensuring compliance with healthcare regulations.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Apartment Supervisor
Skyland Point
03.2017 - 02.2019
- Oversaw daily operations and maintenance of apartment complex, ensuring high standards of living conditions.
- Managed tenant relations, addressing concerns and facilitating effective communication between residents and management.
- Trained and mentored staff on property management best practices, enhancing team performance and service quality.
- Implemented operational improvements that streamlined maintenance requests, reducing response time for residents.
- Conducted regular inspections to ensure compliance with safety regulations and property policies.
- Coordinated resident events to foster community engagement, increasing tenant satisfaction and retention rates.
- Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
- Maintained a safe living environment for all residents by enforcing property rules and regulations consistently.
- Conducted thorough background checks on prospective tenants to ensure responsible occupancy within the apartment complex.
- Collaborated with property management team to develop long-term goals and strategies for the apartment community.
- Enhanced property appearance with regular inspections and coordinating necessary repairs.
- Responded to customer complaints and requests.
- Stayed up-to-date on local housing laws and regulations, ensuring compliance throughout the community''s operations.
- Mediated conflicts between residents professionally, promoting a peaceful living environment for all parties involved.
- Managed property financial records by collecting rent from [Number] tenants and reconciling monthly accounts payable and receivable.
Patient Care Technician
Da Vita Dialysis Center
03.2016 - 04.2017
- Provided direct patient care, supporting daily living activities and enhancing patient comfort.
- Monitored vital signs, documenting changes and reporting to healthcare team for timely interventions.
- Assisted with medical procedures, ensuring adherence to safety protocols and infection control measures.
- Collaborated with multidisciplinary teams to develop individualized care plans for diverse patient populations.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Contributed to team meetings, offering insights on patient care improvements based on direct observations.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Supported needs of [Number]+ residents under long-term care.
Secretary Manager
AllHeart
02.2013 - 01.2015
- Coordinated office operations, ensuring efficient communication across departments.
- Developed and maintained filing systems to streamline document retrieval processes.
- Managed scheduling and logistics for meetings, enhancing time management for executives.
- Implemented new office procedures, increasing workflow efficiency by standardizing tasks.
- Oversaw budget tracking for office expenses, ensuring adherence to financial guidelines.
- Facilitated vendor relationships, negotiating contracts to optimize service delivery quality.
- Handled payroll processing accurately and efficiently, ensuring all employees were compensated fairly according to company policies.
- Coordinated travel arrangements for executives, optimizing itineraries to minimize costs while maximizing convenience.
- Supported executive team with timely and accurate document preparation, leading to increased productivity.
Licensed CNA
Caring Angels
04.2007 - 07.2012
- Implemented infection control protocols, maintaining a safe environment for patients and staff.
- Advocated for patient needs, enhancing overall satisfaction with care services provided.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Licenced CNA
Golden Heart
02.2000 - 03.2003
- Provided compassionate patient care, assisting with daily living activities and promoting comfort.
- Monitored vital signs and reported changes to nursing staff, ensuring timely interventions.
- Assisted in implementing care plans tailored to individual patient needs and preferences.
- Collaborated with healthcare team members to optimize patient outcomes through effective communication.
- Trained new CNAs on best practices for patient care and safety protocols, enhancing team performance.
- Streamlined documentation processes for accuracy, supporting regulatory compliance and improving workflow efficiency.
Education
Bachelor of Science - Criminal Justice
University of Phoenis
Associate of Science - Medical Billing Specialist
Ultimate Medical Academy
Clearwater, FL05-2016
High School Diploma -
Scott's Branch High School
Summerton, SC05-1990
Skills
- Customer service
- Data entry
- Recordkeeping and file management
- Documentation and reporting
- Office administration
- Decision-making
- Office management
- Data confidentiality
- Team collaboration
- Staff management
- Schedule coordination
- Conflict resolution
- Work Planning and Prioritization
- Scheduling
- Employee supervision
- Business administration
- New hire onboarding
- Mail handling
- Strategic planning
- Timesheet processing
- Events coordination
- Supplies ordering
- Project management
- Multi-line phone systems
- Operations oversight
- Verbal and written communication
- Client communication
- Filing system organization
- Payroll administration
Accomplishments
completed2 year college with associates degree and completed med tech , as well as phlebotomy, and a notary and cna, dean list and currently in college for criminal justice working on my bachelors degree, i am a member of Eastern Star, and Elks Lodge,
Affiliations
Eastern Star, and the Elks Lodge
Certification
- med tech Training - 2025 till present
- [CNA] License - 1998 - present
- Licensed notary - 2030
Timeline
Licensed CNA
Compassionate Hearts
01.2023 - 06.2026
Administrator
Nanna's Loving Care Homecare & Senior Services Llc
11.2019 - Current
Apartment Supervisor
Skyland Point
03.2017 - 02.2019
Patient Care Technician
Da Vita Dialysis Center
03.2016 - 04.2017
Secretary Manager
AllHeart
02.2013 - 01.2015
Licensed CNA
Caring Angels
04.2007 - 07.2012
Licenced CNA
Golden Heart
02.2000 - 03.2003
Bachelor of Science - Criminal Justice
University of Phoenis
Associate of Science - Medical Billing Specialist
Ultimate Medical Academy
High School Diploma -
Scott's Branch High School
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