Latisha Estrich
Greenville
Summary
Dedicated Customer Service Representative with strong technical abilities, consultation skills, and unwavering attention to detail. Possesses natural ability to comprehend and address customers' concerns, successfully handling diverse range of inquiries with exceptional track record of resolution. Commits to maintaining meticulous and accurate documentation of all activities for thorough understanding of each customer's needs. Quick learning aptitude and always eager to surpass expectations and provide exceptional service.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
VRI
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Customer Service Representative
Global Lending Services
03.2019 - 11.2021
- Answer inbound calls for customers who's car has been deemed a total loss
- Speak with insurance companies to get info for total loss claim
Customer Service Rep
Gannett
07.2014 - 12.2018
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
Customer support assistant
Northline Support Group
07.2012 - 05.2014
- Responded to customer inquiries through phone and email while documenting interactions in internal systems
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Managed multiple requests at once while entering and updating details across system
- • Reviewed information for accuracy before completing updates or routing request
- • Routed requests to the appropriate team when additional support was needed• Followed up on open items to help move requests forward• Maintained organized records across multiple systems
Education
High school diploma -
Travelers Rest High School
Skills
- Problem resolution
- Strong communication
- Call management
- Paperwork processing
- Positive and professional
- Documentation
- Delivery scheduling
- Cold Calling
Timeline
Customer Service Representative
VRI
01.2022 - Current
Customer Service Representative
Global Lending Services
03.2019 - 11.2021
Customer Service Rep
Gannett
07.2014 - 12.2018
Customer support assistant
Northline Support Group
07.2012 - 05.2014
High school diploma -
Travelers Rest High School