Latisha Estrich
Greenville,SC
Summary
Dynamic and detail-oriented professional with a proven track record in delivering exceptional customer service through effective communication via phone and email. Expertise in adhering to company policies and procedures ensures the highest standards of quality and accuracy in all tasks. Proficient in managing multiple systems and software platforms, consistently meeting deadlines while handling competing priorities in fast-paced environments. Committed to maintaining confidentiality and managing sensitive information with utmost professionalism and respect for privacy.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
VRI
Franklin Oh
12.2021 - 04.2026
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Customer Service Representative/Computer Data Entry Operator
Global Lending Services
Greenville , SC
02.2019 - 10.2021
- Accurate data entry and detailed documentation of records
- Thorough review of information to ensure completeness and accuracy
- Skilled in navigating multiple systems and online platforms
- Strong records management and organizational abilities
- Proven ability to manage time and maintain productivity under high workload demands
- Proficient in Microsoft Outlook and standard office applications
- Managed account updates and maintained accurate customer records in CRM systems.
Customer Service Rep
Gannett
Greenville
06.2014 - 11.2018
- Managed over 120 incoming calls per day from customers
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Trained new team members on customer service protocols and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Data Entry Clerk
BBT BANKING
Mauldin, South Carolina
06.2012 - 04.2014
- Maintained organized electronic files for easy retrieval and management.
- Verified data entries against source documents for completeness and correctness.
- Utilized database software to input, update, and manage customer information.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Ensured accurate order processing through meticulous data entry and verification of customer information.
Education
High school diploma -
Travelers Rest High School
Travelers Rest, SC06.2007
Skills
- Data Entry & Documentation
- HIPAA Compliance (Certified)
- Records Review & Accuracy Verification
- Customer Information Management
- Multi-System Navigation
- Microsoft Outlook & Office Systems
- Request Tracking & Processing
- Organization & Time Management
- Attention to Detail
- Remote Work Efficiency
Timeline
Customer Service Representative
VRI
12.2021 - 04.2026
Customer Service Representative/Computer Data Entry Operator
Global Lending Services
02.2019 - 10.2021
Customer Service Rep
Gannett
06.2014 - 11.2018
Data Entry Clerk
BBT BANKING
06.2012 - 04.2014
High school diploma -
Travelers Rest High School