Summary
Overview
Work History
Education
Skills
Timeline
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Latisha Kelly-Gore

Latisha Kelly-Gore

Clover

Summary

Results-driven professional with a strong background in customer service and team leadership. Experienced in resolving guest inquiries and enhancing employee performance through effective training. Aiming to leverage skills in communication and problem-solving to drive operational success. Dedicated Area Supervisor with proven expertise in team training and operational supervision. Skilled in enhancing customer service and improving operational efficiency. Committed to mentoring staff and fostering a collaborative work environment.

Overview

7
7
years of professional experience

Work History

Area Supervisor

Carowinds Amusement Park
Charlotte
07.2021 - 06.2025
  • Trained and mentored staff to ensure safety protocols.
  • Supervised daily operations of ride areas and attractions.
  • Handled guest inquiries and resolved service-related issues.
  • Monitored staff performance and provided constructive feedback.
  • Organized team meetings to discuss operational updates and goals.
  • Assisted in planning special events and promotional activities at the park.
  • Monitored employee performance, providing feedback and coaching as needed.
  • Trained new employees on policies, procedures, product knowledge, customer service techniques.
  • Enforced company policies while maintaining a fair and consistent approach among staff members.
  • Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
  • Maintained records of team member productivity, attendance, and other metrics related to job performance.
  • Provided guidance to team members on proper procedures for handling customer inquiries.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.

HR Assistant

Carowinds Amusement Park
Charlotte
02.2022 - 04.2023
  • Coordinated recruitment processes, including scheduling interviews and communicating with candidates.
  • Maintained employee records accurately in HR management systems for compliance and reporting.
  • Assisted in onboarding procedures, preparing materials and facilitating orientation sessions.
  • Organized training sessions and tracked employee participation in development programs.
  • Conducted exit interviews to gather feedback on employee experiences within the organization.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.

Apartment Cleaner

Gross Builders
Clover
02.2018 - 02.2020
  • Cleaned and sanitized apartments to maintain a pristine living environment.
  • Organized cleaning supplies and equipment for efficient workflow and accessibility.
  • Inspected units for cleanliness standards and reported maintenance issues promptly.
  • Operated various cleaning tools, including vacuums and floor polishers, safely and effectively.
  • Followed established safety protocols to ensure a secure working environment.
  • Assisted in training new staff on cleaning techniques and company procedures.
  • Provided exceptional customer service by addressing resident inquiries regarding cleanliness concerns.
  • Collaborated with other cleaners in order to complete assigned tasks efficiently and effectively.

Education

High School Diploma -

Ashbrook High School
Gastonia, NC
06-2008

Skills

  • Staff training
  • Operational supervision
  • Guest interaction
  • Performance monitoring
  • Schedule management
  • Event coordination

Timeline

HR Assistant

Carowinds Amusement Park
02.2022 - 04.2023

Area Supervisor

Carowinds Amusement Park
07.2021 - 06.2025

Apartment Cleaner

Gross Builders
02.2018 - 02.2020

High School Diploma -

Ashbrook High School

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Latisha Kelly-Gore