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Associate Principal Engineer

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Customer-focused professional with experience in customer service, retail operations, team leadership, and remote support environments. Known for building positive relationships with customers and coworkers through empathy, active listening, and a genuine desire to help others. Skilled in customer authentication, account verification, payment processing, CRM systems, ticketing platforms, and multi-system navigation while maintaining accuracy, security, and attention to detail.

Passionate about creating positive customer experiences by resolving concerns efficiently, communicating with compassion, and ensuring customers feel heard and valued. Proven ability to manage sensitive information, meet performance goals, and deliver exceptional service across phone, email, and chat channels. Enjoy working collaboratively with team members, sharing knowledge, supporting coworkers, and contributing to a positive and productive work environment.

Strong background in coaching and supporting teams, improving customer satisfaction, and utilizing technology to streamline processes and achieve business objectives. Highly organized, adaptable, and comfortable learning new systems and technologies in fast-paced environments. Proficient in Microsoft Teams, Zoom, Microsoft Office, Google Workspace, CRM platforms, and remote collaboration tools. Dedicated to providing outstanding service, fostering teamwork, and contributing to the success of both customers and the organization.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Ready to offer exceptional leadership and planning abilities to take on new role in operations setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in dental as well as medical standards market trends. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Specialty Dentistry as well as General Dentistry. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects as well as multi units simultaneously with a high degree of accuracy.

Cultivated management expertise through 15 years of experience as Shipping and Receiving Manager at Post Office.
Demonstrated exceptional leadership skills honed over 20 years of military service.
Compiled a comprehensive portfolio showcasing knowledge and accomplishments accumulated over years of professional experience.

Results-driven IT Service Management and Service Delivery leader with over 10 years managing enterprise IT operations and service desks across multi-site environments. Expertise in incident, problem, change, and release management, ensuring SLA compliance and system reliability. Experienced in mentoring teams, vendor management, and aligning IT services with business objectives. Proven ability to drive continuous improvement and operational resilience in high-stakes situations.

LaTonya Brooks

Summary

Overview

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Workforce Management Intern

Pharmacy Call Center Representative

Pharmacy Technician / Prior Authorization Specialist

Education

Bachelor of Business Administration - undefined

Associate in arts - Business Administration

Skills

Timeline

Workforce Management Intern

Pharmacy Call Center Representative

Pharmacy Technician / Prior Authorization Specialist

Bachelor of Business Administration - undefined

Associate in arts - Business Administration

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