Summary
Overview
Work History
Education
Skills
Timeline
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LaTonya Gattison

Darlington

Summary

Dynamic Retail Sales Manager with a proven track record, excelling in visual merchandising and customer engagement. Skilled in inventory management and vendor relations, strong successful customer service relationships and lead teams to achieve sales goals. Committed to enhancing customer satisfaction through exceptional service and effective problem-solving.

Overview

20
20
years of professional experience

Work History

Retail Sales Manager

Adore llp
Darlington
03.2014 - Current
  • Organized merchandise displays based on seasonal promotions and special events.
  • Created captivating visual displays to enhance customer engagement with products.
  • Performed daily opening and closing duties, including cash drawer reconciliation and shelf restocking.
  • Addressed customer inquiries professionally via email and telephone.
  • Assisted customers in selecting items tailored to individual needs and preferences.
  • Evaluated vendor invoices for accuracy prior to payment processing.
  • Monitored stock levels, placing orders with vendors as required.
  • Established vendor relationships to secure quality products at competitive prices.

Customer Service Representative

Adp- Automated Data Processing
Florence
06.2005 - 03.2013
  • Executed administrative duties including filing, updating databases, and generating reports.
  • Conducted follow-up calls with customers to confirm issue resolution.
  • Ensured customer satisfaction through exceptional service delivery.
  • Maintained detailed records of customer interactions for future reference.
  • Upheld professionalism when addressing difficult customer situations.
  • Cultivated strong customer relationships through personalized assistance.
  • Responded to inquiries via phone, email, and chat.
  • Managed inbound communications to facilitate effective customer support.

Education

Associate in Business Management - Management

Florence-Darlington Technical College
Florence, SC
06-2008

Skills

  • Visual merchandising
  • Inventory management
  • Vendor relations
  • Cash handling
  • Sales forecasting
  • Customer service
  • Team leadership
  • Communication skills
  • Staff training
  • Performance evaluation
  • Data analysis
  • Conflict resolution
  • Management
  • Store opening and closing
  • Time management
  • Problem solving
  • Customer engagement

Timeline

Retail Sales Manager

Adore llp
03.2014 - Current

Customer Service Representative

Adp- Automated Data Processing
06.2005 - 03.2013

Associate in Business Management - Management

Florence-Darlington Technical College

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LaTonya Gattison