Summary
Overview
Work History
Education
Skills
Timeline
Generic

LATOYA MIDDLETON

North Augusta

Summary

Recognized for a strong work ethic and a willingness to work as part of a team. Proactive thinking and dependability are important to me. Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.

Overview

15
15
years of professional experience

Work History

Assistant Bartender

Tipsy Sips With Nec LLC
Augusta, GA
06.2025 - Current
  • Assisted bartenders in preparing and serving beverages quickly and accurately.
  • Maintained cleanliness and organization of bar area to enhance operational efficiency.
  • Supported inventory management by tracking supplies and placing orders as needed.
  • Engaged with customers to provide exceptional service and foster positive experiences.

Substitute Teacher, K-5

Kelly Services
Aiken, SC
01.2025 - Current
  • Implemented lesson plans to facilitate student learning and engagement across various subjects.
  • Adapted instructional methods to meet diverse learning needs of students in a classroom setting.
  • Established a positive classroom environment that fostered respect and collaboration among students.
  • Collaborated with teachers to support curriculum goals and student achievements effectively.

Tier 1 Mac+ Advisor

Teleperformance
01.2024 - 09.2024
  • Provided remote support to customers experiencing hardware issues, guiding them through diagnostic procedures and repairs.
  • Improved customer loyalty by delivering personalized solutions tailored to individual needs and preferences.
  • Enhanced customer satisfaction by providing timely and accurate technical support for Mac products.
  • Maintained detailed records of customer interactions, ensuring accurate documentation of resolutions and follow-up actions.

Online Grocery Associate

Walmart
North Augusta, SC
10.2022 - 11.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.

Office Aide

Express Employment Professionals
Augusta, GA
09.2022 - 10.2022
  • Used [Software] to process invoices and expenses.
  • Organized, stored, and retrieved files to improve daily operations and support customer needs.
  • Examined departmental documents to determine how they should be distributed and filed.

O/N Team Lead

Walmart
Augusta, GA
10.2020 - 02.2021
  • Greeted store associates with a friendly smile and helped them with any questions they had.
  • Successfully assigned all in-store customers to specific associates.
  • Rerouted customers that took too long to be serviced, giving them the opportunity to be serviced by a different associate.
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards.
  • Scheduling and assignments for associates.
  • Store stocked and cleaned for business the next day.

Customer Service Manager

Walmart
Augusta, GA
10.2019 - 10.2020
  • Scheduling associates to the business need of the company especially at peak hour.
  • Making sure registers were running properly for our customer need.
  • Handling customer complaints and resolving any issues the customers may have.

Personnel/Support Manager

Walmart
Cayce, SC
05.2016 - 10.2019
  • Recruited and hired over 200 new employees.
  • Facilitated annual performance reviews and management development sessions for all employees.
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of store and equipment.
  • Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 20% annually.
  • Trained at least 10 new members each month.

Packer /Material Handler

Starbucks Regional Co Plant
Augusta, GA
01.2016 - 05.2016
  • Inspected finished products for quality and adherence to customer specifications.

Customer Representative

Teleperformance Augusta
Augusta, GA
05.2013 - 02.2015
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner.
  • Responded to a large number of calls related to product and service inquiries (e.g., technical support, warranty claims, sales, etc.)
  • Handled an average of 20 escalations per day, engaging with customers in a friendly, courteous, and professional manner.

Zone Supervisor

Walmart
Grovetown, GA
11.2011 - 01.2013
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Printed various labels and tags for all merchandise.
  • Supervised material flow, storage and global order fulfillment.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Verified proper temperature levels on all inbound merchandise requiring refrigeration.
  • Worked at a rapid pace to meet tight deadlines.
  • Verified and recorded the count and condition of cargo received.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely with a 0% incident rate.
  • Made sure I had coverage for all fright unloaded off the truck by 8pm.
  • All vendor merchandise was neatly organized and worked to the floor daily.
  • Maintained a 90% or better bin accuracy daily.

Education

Bachelor of Science - Business Management

The University of Phoenix Complex
Augusta
12.2015

Skills

  • Microsoft Office
  • Multi-Task Management
  • Customer service
  • Team management
  • Business operations
  • Customer satisfaction
  • Supervision Sales
  • MS Office Organization
  • Excellent communication
  • Sorting and labeling
  • Customer needs assessment
  • Creative problem solving
  • Time management skills
  • Scheduling

Timeline

Assistant Bartender

Tipsy Sips With Nec LLC
06.2025 - Current

Substitute Teacher, K-5

Kelly Services
01.2025 - Current

Tier 1 Mac+ Advisor

Teleperformance
01.2024 - 09.2024

Online Grocery Associate

Walmart
10.2022 - 11.2023

Office Aide

Express Employment Professionals
09.2022 - 10.2022

O/N Team Lead

Walmart
10.2020 - 02.2021

Customer Service Manager

Walmart
10.2019 - 10.2020

Personnel/Support Manager

Walmart
05.2016 - 10.2019

Packer /Material Handler

Starbucks Regional Co Plant
01.2016 - 05.2016

Customer Representative

Teleperformance Augusta
05.2013 - 02.2015

Zone Supervisor

Walmart
11.2011 - 01.2013

Bachelor of Science - Business Management

The University of Phoenix Complex
LATOYA MIDDLETON