LATOYA MIDDLETON
North Augusta
Summary
Recognized for a strong work ethic and a willingness to work as part of a team. Proactive thinking and dependability are important to me. Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
Overview
15
15
years of professional experience
Work History
Assistant Bartender
Tipsy Sips With Nec LLC
Augusta, GA
06.2025 - Current
- Assisted bartenders in preparing and serving beverages quickly and accurately.
- Maintained cleanliness and organization of bar area to enhance operational efficiency.
- Supported inventory management by tracking supplies and placing orders as needed.
- Engaged with customers to provide exceptional service and foster positive experiences.
Substitute Teacher, K-5
Kelly Services
Aiken, SC
01.2025 - Current
- Implemented lesson plans to facilitate student learning and engagement across various subjects.
- Adapted instructional methods to meet diverse learning needs of students in a classroom setting.
- Established a positive classroom environment that fostered respect and collaboration among students.
- Collaborated with teachers to support curriculum goals and student achievements effectively.
Tier 1 Mac+ Advisor
Teleperformance
01.2024 - 09.2024
- Provided remote support to customers experiencing hardware issues, guiding them through diagnostic procedures and repairs.
- Improved customer loyalty by delivering personalized solutions tailored to individual needs and preferences.
- Enhanced customer satisfaction by providing timely and accurate technical support for Mac products.
- Maintained detailed records of customer interactions, ensuring accurate documentation of resolutions and follow-up actions.
Online Grocery Associate
Walmart
North Augusta, SC
10.2022 - 11.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Office Aide
Express Employment Professionals
Augusta, GA
09.2022 - 10.2022
- Used [Software] to process invoices and expenses.
- Organized, stored, and retrieved files to improve daily operations and support customer needs.
- Examined departmental documents to determine how they should be distributed and filed.
O/N Team Lead
Walmart
Augusta, GA
10.2020 - 02.2021
- Greeted store associates with a friendly smile and helped them with any questions they had.
- Successfully assigned all in-store customers to specific associates.
- Rerouted customers that took too long to be serviced, giving them the opportunity to be serviced by a different associate.
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards.
- Scheduling and assignments for associates.
- Store stocked and cleaned for business the next day.
Customer Service Manager
Walmart
Augusta, GA
10.2019 - 10.2020
- Scheduling associates to the business need of the company especially at peak hour.
- Making sure registers were running properly for our customer need.
- Handling customer complaints and resolving any issues the customers may have.
Personnel/Support Manager
Walmart
Cayce, SC
05.2016 - 10.2019
- Recruited and hired over 200 new employees.
- Facilitated annual performance reviews and management development sessions for all employees.
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of store and equipment.
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 20% annually.
- Trained at least 10 new members each month.
Packer /Material Handler
Starbucks Regional Co Plant
Augusta, GA
01.2016 - 05.2016
- Inspected finished products for quality and adherence to customer specifications.
Customer Representative
Teleperformance Augusta
Augusta, GA
05.2013 - 02.2015
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Responded to a large number of calls related to product and service inquiries (e.g., technical support, warranty claims, sales, etc.)
- Handled an average of 20 escalations per day, engaging with customers in a friendly, courteous, and professional manner.
Zone Supervisor
Walmart
Grovetown, GA
11.2011 - 01.2013
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Printed various labels and tags for all merchandise.
- Supervised material flow, storage and global order fulfillment.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Verified proper temperature levels on all inbound merchandise requiring refrigeration.
- Worked at a rapid pace to meet tight deadlines.
- Verified and recorded the count and condition of cargo received.
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely with a 0% incident rate.
- Made sure I had coverage for all fright unloaded off the truck by 8pm.
- All vendor merchandise was neatly organized and worked to the floor daily.
- Maintained a 90% or better bin accuracy daily.
Education
Bachelor of Science - Business Management
The University of Phoenix Complex
Augusta12.2015
Skills
- Microsoft Office
- Multi-Task Management
- Customer service
- Team management
- Business operations
- Customer satisfaction
- Supervision Sales
- MS Office Organization
- Excellent communication
- Sorting and labeling
- Customer needs assessment
- Creative problem solving
- Time management skills
- Scheduling
Timeline
Assistant Bartender
Tipsy Sips With Nec LLC
06.2025 - Current
Substitute Teacher, K-5
Kelly Services
01.2025 - Current
Tier 1 Mac+ Advisor
Teleperformance
01.2024 - 09.2024
Online Grocery Associate
Walmart
10.2022 - 11.2023
Office Aide
Express Employment Professionals
09.2022 - 10.2022
O/N Team Lead
Walmart
10.2020 - 02.2021
Customer Service Manager
Walmart
10.2019 - 10.2020
Personnel/Support Manager
Walmart
05.2016 - 10.2019
Packer /Material Handler
Starbucks Regional Co Plant
01.2016 - 05.2016
Customer Representative
Teleperformance Augusta
05.2013 - 02.2015
Zone Supervisor
Walmart
11.2011 - 01.2013
Bachelor of Science - Business Management
The University of Phoenix Complex